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For Companies At a Glance
- Tasks: Engage customers, maximise sales, and handle cash with precision.
- Company: Join Currency Exchange Corporation, a leading FX provider since 1996.
- Benefits: Enjoy competitive pay, bonuses, 28-31 days holiday, and a BUPA medical cashplan.
- Why this job: Be part of a passionate team in a dynamic retail environment with growth opportunities.
- Qualifications: Customer service experience and a flexible, can-do attitude are essential.
- Other info: Work part-time on weekends with potential overtime during holidays.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join our team in our City of London stores. This is a permanent part-time role working 12.5 hours per week across 2 days. These days will be every Saturday and Sunday. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. This role would cover our stores in: Liverpool St, Leadenhall St, Cannon St, St Pauls as well as our new store in Holloway Road.
We offer a competitive salary, paying £13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required:
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor (City of London) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (City of London)
✨Tip Number 1
Familiarise yourself with foreign exchange services and current market trends. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for handling various customer interactions, especially in a cash handling environment.
✨Tip Number 3
Visit the stores where you'll potentially work. Observe how staff interact with customers and the overall atmosphere. This insight can help you tailor your approach during the interview.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to cover additional hours. Highlighting your adaptability can set you apart, especially since the role requires weekend availability and occasional overtime.
We think you need these skills to ace Sales Advisor (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and cash handling. Emphasise any previous roles where you exceeded sales targets or dealt with foreign currencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet customer needs. Mention specific examples of how you've successfully handled customer complaints or queries in the past.
Highlight Flexibility: Since the role requires a flexible approach to hours, be sure to mention your availability for weekends and any willingness to cover additional shifts. This shows your commitment to the role.
Showcase Teamwork Skills: In your application, highlight experiences where you've worked effectively as part of a team. Mention how you contributed to achieving team goals, as this role involves working alongside a passionate team.
How to prepare for a job interview at Fexco
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight any situations where you exceeded customer expectations or resolved complaints effectively.
✨Demonstrate Your Numeracy Skills
As cash handling is a key part of the job, make sure to mention your comfort with numbers and attention to detail. You might even want to prepare for some basic calculations or scenarios that could come up during the interview.
✨Research Currency Exchange Trends
Familiarise yourself with current trends in foreign exchange and travel money services. Being knowledgeable about the industry will show your genuine interest in the role and help you stand out as a candidate who is proactive and informed.
✨Prepare Questions About the Role
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the Retail Sales Advisor position. This not only shows your enthusiasm but also helps you determine if the role is the right fit for you.
