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- Tasks: Help customers with their foreign exchange needs and exceed sales targets.
- Company: Join Currency Exchange Corporation, a leading UK provider of travel money since 1996.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, discounted travel money, and free uniform.
- Why this job: Be part of a passionate team focused on customer experience and innovation.
- Qualifications: Customer service experience is essential; cash handling experience preferred.
- Other info: Flexible hours required, including weekends and occasional overtime.
The predicted salary is between 13000 - 18000 £ per year.
Job description
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor tojoin our teamin our Bedford store.
This is a permanent part-time role, working 18 hours per week across three days. These days are Saturday, Sunday, and one weekday. You\’ll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, and great benefits which include an annual bonus, a quarterly bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You\’ll work along side an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
The successful candidate will be responsible for:
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required:
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
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Sales Advisor (Bedford) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Bedford)
✨Tip Number 1
Familiarise yourself with foreign exchange services and current market trends. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for handling various customer interactions and complaints effectively.
✨Tip Number 3
Visit the Bedford store before your interview to get a feel for the environment and the team. This can provide you with valuable insights to discuss during your application process.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability. Since the role requires working on weekends and covering holidays, having examples of how you've successfully managed similar situations in the past will be beneficial.
We think you need these skills to ace Sales Advisor (Bedford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and cash handling. Emphasise any previous roles where you exceeded sales targets or dealt with foreign currencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet customer needs. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to cover additional shifts when needed. This shows your commitment to the team.
Showcase Teamwork Skills: In your application, highlight any experiences where you worked as part of a team. Mention how you contributed to achieving team goals, as this role involves working closely with colleagues to maximise sales.
How to prepare for a job interview at Fexco
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight any situations where you exceeded customer expectations or resolved complaints effectively.
✨Demonstrate Your Numeracy Skills
As cash handling is a key responsibility, make sure to mention your comfort with numbers and attention to detail. You might even want to prepare for some basic calculations or scenarios that could come up during the interview.
✨Research Currency Exchange Trends
Familiarise yourself with current trends in foreign exchange and travel money services. Showing that you have an understanding of the industry will demonstrate your genuine interest in the role and the company.
✨Prepare for Flexibility Questions
Given the need for flexibility in working hours, be ready to discuss your availability and willingness to cover shifts. Highlight any previous experiences where you adapted to changing schedules or took on additional responsibilities.
