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- Tasks: Join our team as a Sales Advisor, helping customers with their foreign exchange needs.
- Company: Currency Exchange Corporation is a leading independent FX provider in the UK since 1996.
- Benefits: Enjoy competitive pay, bonuses, 28-31 days holiday, and a BUPA medical cashplan.
- Why this job: Be part of a passionate team focused on customer success and personal growth.
- Qualifications: Customer service experience is essential; cash handling experience preferred.
- Other info: This is a 6-month temporary contract with flexible working hours.
The predicted salary is between 25000 - 35000 £ per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join our store in Crawley on a 6 months temporary contract. This is a fixed term full-time role working 36 hours per week across 5 days, these days could be any day from Monday-Sunday. You will need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £12.21 per hour, and great benefits which include:
- an annual discretionary bonus
- a quarterly targeted bonus scheme
- 28 days holiday increasing to 31 (pro rata) with service
- enrolment on a BUPA medical cashplan
- discounted travel money
- free uniform
- a full training programme
You will work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required:
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor - 6 Month Temporary Contract (Crawley) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - 6 Month Temporary Contract (Crawley)
✨Tip Number 1
Familiarise yourself with foreign exchange services and current market trends. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for handling customer queries and complaints effectively during your interview.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires a flexible approach, showing that you are open to various shifts will make you a more attractive candidate.
✨Tip Number 4
Research Currency Exchange Corporation and its values. Understanding the company culture and aligning your answers with their mission can set you apart from other candidates.
We think you need these skills to ace Sales Advisor - 6 Month Temporary Contract (Crawley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and cash handling. Emphasise any previous roles where you exceeded sales targets or dealt with foreign currencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet customer needs. Mention your flexibility and willingness to work varied hours, as this is crucial for the role.
Highlight Relevant Skills: In your application, focus on skills such as numeracy, attention to detail, and effective communication. Provide examples of how you've successfully handled customer complaints or queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fexco
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight any situations where you exceeded customer expectations or resolved complaints effectively.
✨Demonstrate Your Flexibility
The job requires a flexible approach to working hours, so be ready to discuss your availability and willingness to adapt to changing schedules. Mention any previous experiences where you had to adjust your plans to meet business needs.
✨Familiarise Yourself with Foreign Currencies
Having knowledge about foreign currencies can set you apart from other candidates. Brush up on current exchange rates and any relevant trends in the currency market. This will show your genuine interest in the role and the industry.
✨Prepare for Teamwork Questions
As you'll be working alongside a passionate team, expect questions about teamwork and collaboration. Think of examples where you've worked well in a team setting, contributed to group goals, or supported colleagues in achieving success.
