Regional Support Manager (London North)

Currency Exchange Corporation, part of the Fexco group, is a leading provider of foreign exchange services in the UK and Ireland, operating through the brands of No1 Currency, TEG and CEC. We are travel money specialists established in 1996 and provide a complete foreign exchange currency service.

We have an exciting opportunity for a Regional Support Manager (RSM) to join our team overseeing our No1 Currency stores in the North London region. The stores you will support include; Edgware, Harrow, Chiswick, Barnet, Finchley, Oakwood, Wood Green, Turnpike Lane, Edmonton, and Epsom. This role requires extensive travel to the stores across your sub-region, with regular travel expected 4-5 times per week. There will also be opportunities to work from home on occasion.

To be successful in this role you will need to be based within a reasonable travelling distance of at least some of the stores. Due to the travel demands, candidates living outside of these parameters are unlikely to be shortlisted. We encourage all applicants to fully consider the travel requirements of the role, including researching the store locations and understanding typical commuting times.

Job Purpose

In this role you will lead 10 stores within a sub-Region with responsibility for driving sales, ensuring exemplary customer service is delivered across the network and strict adherence to Company processes and procedures is maintained at all times.

Main Responsibilities:

• Ensuring the Bureau teams achieve and exceed sales targets and objectives through the delivery of excellent customer service.
• To complete regular store visits across the sub-region, completing store audits to ensure stores are fully compliant in all areas including but not limited to Compliance; Security; and Health & Safety.
• Develop new business relationships to increase customer footfall and income to the stores and represent the business at necessary meetings.
• Take responsibility for local relationship management with suppliers, landlords, shopping centre management and business partners as required.
• Lead the recruitment, development, leadership and management of a team of Store Managers and Sales Advisors, ensuring they maintain excellent standards of presentation and all staff are fully trained on all aspects of the role, overseeing the probation process.
• Conduct PMD meetings with Store Managers with guidance from Regional Manager.
• Overseeing rotas and holiday planners in Replicon time and attendance system, ensuring staffing levels reflect customer needs.
• Overseeing all absences in the sub-region including holiday and sickness, ensuring it is reported appropriately and stores remain fully functional during trading hours.
• Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met.
• Complete thorough investigations on a timely basis as and when required, writing factual reports to document findings and drawing informed conclusions and recommendations.
• Ensure employees and new employees adhere to all policies including Health and Safety, AML and Security and ensure all Bureau employees are fully briefed and educated on any changes in policies or procedures.
• Undertake marketing initiatives, to promote the stores and increase brand awareness.
• To undertake any tasks or projects as reasonably requested by Management.

Qualifications/Experience Required:

ESSENTIAL: Demonstrable business and people management experience covering different sites, ideally obtained in a cash handling environment. Experience within a retail sales environment with the ability to drive and manage sales. Experience in managing all aspects of staff development, including recruitment and coaching. Excellent customer service experience with a proven track record of managing, motivating and leading a successful team in delivering exemplary service levels and achieving sales targets. Experience with foreign currencies.

Competencies Required:

• An infectious desire to deliver first class customer service coupled with the ability to coach and support others to achieve and maintain this.
• Endless enthusiasm for Retail and to be willing to work in a sales orientated environment.
• Excellent communication skills, confident interacting with all internal and external customers.
• A proven track record as an effective leader with the ability to manage, motivate and develop a team.
• A flexible team player with a can do attitude.
• Numerate with good business acumen and an eye for detail.
• Flexibility to work on weekends if required.
• Must be able to travel regularly (up to 4 days per week) between locations in the area.

This role offers real partnership with operational leaders across a fast-paced, multi-site retail environment, giving you the chance to influence culture and improve the colleague experience during a period of significant growth and change. Your development matters to us. If you want to make a real difference in a people-focused, growing organisation and enjoy partnering with leaders to support and lift performance, we’d love to hear from you.