QPA Officer

Recognised as one of the world’s original and most established fintech organisations, Fexco employs over 2,300 people across its suite of companies headquartered in Killorglin, Co. Kerry located in the South West of Ireland. Founded in 1981, Fexco now has operations in 29 countries across Europe, the Middle East, Asia-Pacific, North America and Latin America. The UK Retail Foreign Exchange (RFX) Division operates as one of the UK’s leading independent travel money businesses, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

Job Purpose

To undertake quality assurance testing of AML policies across the bureau de change network and ensure compliance across the business. Conduct visits to own store and agent network across the UK to inspect all practices, complete cash counts and compliance audits to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies, making relevant recommendations for corrective action.

Main Responsibilities

• Conduct visits to all stores to inspect all practices and complete cash counts - Compliance audits in accordance with the Company’s AML policies and procedures, ensuring Compliance and training issues are identified, reported and resolved.
• Complete pre-visit reports for QPA visits as required by the business.
• Ensure Compliance and training issues are identified, reported, and resolved, providing coaching on corrective actions as required.
• Ensure that customer service and the sales process is meeting the prescribed Company standards.
• Produce detailed and meaningful reports ensuring timely and effective reporting highlighting areas of non-compliance together with recommendations for corrective action.
• Complete follow-up visits and maintain regular communication with stores and relevant business areas to monitor progress of corrective action.
• Act as an ambassador for best practice, sharing in depth knowledge and understanding of end-to-end bureau procedures, processes, memos and procedural documents with stores and relevant business areas.
• Review and complete risk assessments for store network.
• Ad hoc duties and project work as and when required by the business.

Qualifications/Experience Required

• Demonstrable knowledge and understanding of Retail Bureau de Change preferably with experience.
• Demonstrable knowledge and understanding of the UK and EU AML, KYC, Counter Terrorist Financing, Sanctions regulatory requirements, Store Procedures, Customer Service and Sales Process.
• Must have experience as a Store Manager who regularly prepares the store and trains staff in how to reach Fully Compliant in QPAs.

Competencies Required

• Flexible, collaborative team player with a proactive approach and the ability to work on own initiative.
• Numerate with a good business acumen and excellent accuracy.
• Strong interpersonal skills, comfortable and capable of communicating with all levels of people within and outside of the business with a high level of professionalism.
• Effective communication and writing skills with the ability to work within strict deadlines.
• Proficient user of Word, Excel, Outlook and PowerPoint.
• Ability to motivate and engage others, encouraging them to adopt best practice ways of working.
• Warm, friendly and approachable.
• Self-motivated with the ability to prioritise a busy and varied workload with ease ensuring all deadlines are met.
• A strong team player with a proactive approach.
• Must be flexible and have a can-do attitude and approach with a willingness to travel across the UK which will include some overnight stays.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.