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- Tasks: Help customers with their foreign exchange needs and maximise sales in a friendly environment.
- Company: Join Currency Exchange Corporation, a leading independent FX provider in the UK.
- Benefits: Earn £12.21 per hour, enjoy bonuses, 28 days holiday, and a BUPA medical cashplan.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Excellent customer service skills and experience in cash handling preferred.
- Other info: Flexible hours with opportunities for overtime and career growth.
The predicted salary is between 12 - 16 £ per hour.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join our team in our Plymouth store. This is a permanent part-time role, working 13.5 hours per week over 2 days. These days will be every Saturday and Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £12.21 per hour, and great benefits which include:
- an annual discretionary bonus
- a quarterly targeted bonus scheme
- 28 days holiday increasing to 31 (pro rata) with service
- enrolment on a BUPA medical cashplan
- discounted travel money
- free uniform
- a full training programme
You’ll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor (Plymouth) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Plymouth)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. We want you to shine in the interview by showcasing your ability to handle queries and complaints like a pro.
✨Tip Number 3
Be ready to talk numbers! As a Sales Advisor, you'll need to be comfortable with cash handling and sales targets. Brush up on your numeracy skills and be prepared to discuss how you've met or exceeded targets in previous roles. This will show that you’re not just a people person but also results-driven.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our fantastic team!
We think you need these skills to ace Sales Advisor (Plymouth)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Advisor role. Highlight your customer service experience and any cash handling skills you have. We want to see how you can meet and exceed customer needs!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your flexible approach to work. Let us know why you’re excited about joining our team in Plymouth.
Showcase Relevant Experience: When filling out your application, be sure to mention any experience with foreign currencies or sales targets. We love seeing candidates who can demonstrate their ability to maximise sales and deliver top-notch service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before heading into the interview, make sure you understand Currency Exchange Corporation's services and values. Familiarise yourself with foreign exchange basics and be ready to discuss how you can meet customer needs effectively.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle cash accurately and resolve complaints professionally.
✨Be Flexible and Positive
The job requires a flexible approach to working hours, so be prepared to discuss your availability and willingness to cover shifts. A positive attitude goes a long way, so show enthusiasm for the role and the team!
✨Dress to Impress
First impressions matter! Dress smartly for the interview to reflect the professionalism of the company. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
