At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a vibrant retail environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider with a focus on innovation.
- Benefits: Earn £13.23 per hour, enjoy flexible hours, and access great employee benefits.
- Other info: Permanent part-time role with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real impact in the local community.
- Qualifications: Customer service experience, ideally in cash handling, with a friendly and flexible attitude.
The predicted salary is between 27400 - 27400 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 14.25 hours per week. Typically a number of shifts across all 7 days including some weekends with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Oxford employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Travel Money Advisor in Sainsbury's Oxford, you'll enjoy competitive pay, flexible hours, and the opportunity to grow within a supportive environment that values your contributions and fosters professional development. Join us to be part of a passionate team dedicated to delivering outstanding service in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! With shifts across all 7 days, it’s important to demonstrate your willingness to adapt. Share any previous experiences where you’ve had to be flexible with your hours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Travel Money Advisor - Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show how you can contribute to our team!
Tailor Your Application:Don’t just send a generic application. Tailor it to the Travel Money Advisor role by using keywords from the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Make sure you brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market will show that you're genuinely interested in the role and can engage with customers effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about situations where you resolved complaints or exceeded sales targets, as this will demonstrate your ability to meet the high standards expected by Fexco Group.
✨Flexibility is Key
Since the role requires a flexible approach to hours, be ready to discuss your availability during the interview. Highlight any previous experience where you've adapted to changing schedules or taken on extra shifts, showing that you're a team player who can step up when needed.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This reflects your understanding of the importance of presentation in a customer-facing role and sets a positive tone for the conversation.
