At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £14.54 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 15 hours per week. Typically a number of shifts across all 7 days including weekends with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £14.54 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Travel Money Advisor - Orpington employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Travel Money Advisor in Orpington, you'll enjoy competitive pay, flexible hours, and the opportunity to grow within a supportive environment that values your contributions. Join us to be part of a passionate team dedicated to delivering outstanding service in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Orpington
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! With shifts across all 7 days, be prepared to discuss your availability and how you can adapt to cover holidays or busy periods. It shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for joining our friendly team at Sainsbury's Locksbottom.
We think you need these skills to ace Travel Money Advisor - Orpington
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Travel Money Advisor role. We love seeing genuine interest!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and the services offered by Fexco Group. Being knowledgeable about the company and its products will show your genuine interest and help you answer questions confidently.
✨Customer Service is Key
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond to meet a customer's needs, as this role is all about delivering excellent service.
✨Flexibility Matters
Since the role requires a flexible approach to hours, be ready to discuss your availability. Show that you're open to working weekends and covering shifts when needed, as this will demonstrate your commitment to the team.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising common interview questions can help you articulate your thoughts better and reduce any nerves you might have on the day.
