At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a dynamic retail environment.
- Company: Join Currency Exchange Corporation, a leading independent FX provider with a focus on innovation.
- Benefits: Earn £13 per hour, enjoy 28 days holiday, discounted travel money, and a BUPA medical cash plan.
- Other info: Flexible hours with opportunities for overtime and career growth.
- Why this job: Be part of a passionate team and make a real impact in customer experiences.
- Qualifications: Excellent customer service skills and experience in cash handling preferred.
The predicted salary is between 27360 - 27360 € per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join the team in our Nottingham store. This is a permanent part-time role working 30 hours per week across 5 days. These days can be any days from Monday-Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £13 per hour, and great benefits which include 28 days holiday increasing to 31 with service (pro‑ratio), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can‑do attitude and approach
Sales Advisor (Nottingham) employer: Fexco
Currency Exchange Corporation (CEC) is an exceptional employer, offering a vibrant work culture in Nottingham where teamwork and customer satisfaction are at the forefront. With competitive pay, generous holiday allowances, and comprehensive training programmes, CEC fosters employee growth and development while providing unique benefits like discounted travel money and a BUPA medical cash plan. Join a passionate team dedicated to innovation and excellence in foreign exchange services, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Nottingham)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your flexibility! The job requires a can-do attitude and a willingness to adapt. Be prepared to discuss how you've handled changing situations in previous roles, especially when it comes to working hours or dealing with unexpected challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Sales Advisor (Nottingham)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Sales Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Flexible and Positive:Since the role requires flexibility in working hours, it’s a good idea to mention your can-do attitude in your application. We appreciate candidates who are open to covering shifts and adapting to the team’s needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before heading into the interview, make sure you understand Currency Exchange Corporation and its services. Familiarise yourself with foreign currencies and current exchange rates. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a customer's needs, especially in a cash handling environment.
✨Flexibility is Key
The job requires a flexible approach to working hours, so be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on extra shifts. This will demonstrate your commitment to the team.
✨Dress to Impress
First impressions matter! Dress smartly for the interview to reflect the professional image of the company. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
