At a Glance
- Tasks: Lead a team to deliver exceptional customer service and expert travel money advice.
- Company: Join Fexco Group, a leading independent foreign exchange provider with a community focus.
- Benefits: Enjoy a competitive salary of £30,797 and great benefits in a supportive environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact by inspiring your team and enhancing customers' holiday experiences.
- Qualifications: Proven leadership skills and a passion for excellent customer service are essential.
The predicted salary is between 30797 - 30797 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury’s Travel Money brand, to deliver excellent service at the heart of the local community. We are now recruiting for a Travel Money Manager for Sunderland, Carlisle, Washington, Heaton, Newcastle and Whitley Bay.
Why join us
Joining the Sainsbury’s Travel Money team as a Travel Money Manager offers an exciting opportunity to lead and inspire a team across multiple locations to deliver exceptional customer service. With a focus on providing expert advice on travel money to customers and driving business performance, you will have the chance to bring out the best in your team and contribute to their personal and professional development. As part of a well‑established and trusted brand, you will benefit from an organised and supportive work environment, while also having the autonomy to make independent decisions and handle challenging situations. We offer a competitive salary of £30,797, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Leading by example, engaging with customers, providing expert advice on travel money, and promoting our travel money products to enhance their holiday experience.
- Setting targets for the team, monitoring their performance through observations and regular reviews, and providing constructive feedback and coaching to help them develop their potential.
- Operationally following procedures to minimise risk, protect assets, and ensure compliance with relevant policies and legislation.
- Ordering currency to ensure optimum stock performance.
- Supporting the hiring of Travel Money Advisors.
- Building professional relationships with colleagues across the Fexco organisation.
- Demonstrating effective communication, organisational efficiency, and attention to detail.
- Role‑modeling our behaviours and encouraging the store teams to demonstrate them daily, and developing your business through engaging in business development.
Qualifications and Experience
- Proactive and resilient leader with a strong passion for delivering excellent customer service.
- Ability to lead by example, set targets, and monitor team performance, driving the business forward while providing constructive feedback and coaching to develop team members.
- Organised and efficient, capable of prioritising a busy workload, ensuring compliance with policies and legislation, and managing costs within the bureau.
- Strong analytical and problem‑solving skills, attention to detail, and excellent communication abilities.
- People management experience in customer‑facing cash‑handling roles is essential.
- Comfortable communicating on all levels including within the business and to external customers and suppliers.
- Must be flexible and have a can‑do attitude and approach.
If this sounds like you, click apply to complete your application.
Travel Money Manager - Newcastle in Newcastle upon Tyne employer: Fexco
Joining Fexco Group as a Travel Money Manager in Newcastle means becoming part of a well-established and trusted brand that values innovation and customer experience. You will enjoy a supportive work environment with a competitive salary, opportunities for personal and professional growth, and the chance to lead a passionate team dedicated to delivering exceptional service in the local community. With autonomy in decision-making and a focus on team development, this role offers a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Manager - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Sainsbury’s Travel Money tick and be ready to share how your experience aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Travel Money Manager role. Highlight your leadership skills and customer service experience, and don’t forget to showcase your passion for helping others.
✨Tip Number 4
Apply through our website for the best chance of landing that interview! It shows you’re serious about the role and gives us a direct line to your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Travel Money Manager - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Travel Money Manager role. Highlight your customer service experience and any leadership roles you've had, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can lead a team effectively. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive business performance and develop team members. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on the travel money products and services offered by the company. Understanding the ins and outs of foreign exchange will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Travel Money Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you set targets, provided feedback, and developed team members. This will demonstrate your capability to inspire and lead.
✨Be Customer-Centric
Since the role revolves around delivering excellent customer service, think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to customer satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
