At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider in the UK.
- Benefits: Earn £13.23 per hour with flexible hours and great benefits.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a passionate team making a difference in your local community.
- Qualifications: Customer service experience and cash handling skills preferred.
The predicted salary is between 27500 - 27500 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 16 hours per week. You will need to be flexible across the working week, be able to work for a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities:- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Heaton in Newcastle upon Tyne employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Travel Money Advisor in Sainsbury's Heaton, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Heaton in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! This job requires working various shifts, so be prepared to discuss your availability and how you can adapt to the rota. A positive attitude goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sainsbury's Heaton.
We think you need these skills to ace Travel Money Advisor - Heaton in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show how you can contribute to our team!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Make sure you brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market will show that you're genuinely interested in the role and can engage with customers effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about situations where you resolved complaints or exceeded sales targets, as this will demonstrate your ability to deliver excellent service.
✨Flexibility is Key
Since the role requires flexibility in working hours, be ready to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or took on extra shifts, showing that you're a team player who can step up when needed.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in customer-facing roles like this one.
