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- Tasks: Deliver exceptional customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £12.60 per hour with flexible hours and great perks.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience and cash handling skills preferred.
- Other info: Enjoy opportunities for growth and development in a dynamic role.
The predicted salary is between 26352 - 26352 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 12 hours per week. You will need to be flexible across the working week, able to work a mixture of mornings and afternoons, and you will be required to work 1 in 4 weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £12.60 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Maidenhead employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Maidenhead
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various shifts, so be prepared to discuss your availability and how you can adapt to the rota. Show us that can-do attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our passionate team at Sainsbury's Maidenhead.
We think you need these skills to ace Travel Money Advisor - Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how you can contribute to our team at Sainsbury's. Keep it friendly and professional!
Show Off Your Flexibility: Since the role requires flexibility with hours, make sure to mention your availability clearly. Let us know how you can adapt to the rota and cover holidays when needed – we love a can-do attitude!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our passionate team at Fexco Group!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Before the interview, brush up on your knowledge of foreign currencies and exchange rates. Fexco Group values customer service, so be ready to discuss how you can meet and exceed customer needs in a cash handling environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved complaints or exceeded sales targets, as these will resonate well with the interviewers.
✨Flexibility is Key
Since the role requires flexibility in working hours, be prepared to discuss your availability. Highlight your willingness to work weekends and cover holidays, showing that you're a team player who can adapt to the needs of the business.
✨Dress to Impress
First impressions matter! Dress smartly for the interview to reflect the professionalism expected in a customer-facing role. A polished appearance will help convey your seriousness about the position and your respect for the company.