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- Tasks: Help customers with travel money needs and exceed their expectations.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £12.60 per hour with flexible hours and great perks.
- Why this job: Be part of a passionate team making a difference in the community.
- Qualifications: Customer service experience and cash handling skills preferred.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 25000 - 26000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 12 hours per week. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work 1 in 4 weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £12.60 per hour, and great benefits. You will work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Part-Time Travel Money Advisor – Maidenhead employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Travel Money Advisor – Maidenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you can exceed sales targets – that’s what they’re looking for!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you’re serious about the role and ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part-Time Travel Money Advisor – Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you’re the right fit!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join our team at Sainsbury's. Share your passion for customer service and how you can contribute to our community-focused approach. Keep it friendly and genuine!
Showcase Your Flexibility: Since this role requires flexibility, mention your availability clearly in your application. Let us know how you can adapt to different shifts, including weekends, to help us meet our customers' needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and the services offered by Fexco Group. Being knowledgeable about the products will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to meet customer needs, as this role heavily focuses on exceeding customer expectations.
✨Flexibility Matters
Since the job requires flexibility with hours, be ready to discuss your availability openly. Highlight your willingness to work weekends and cover shifts, as this shows you're committed to being a team player.
✨Dress the Part
First impressions count! Dress smartly for your interview to reflect the professional environment of a retail setting. A polished appearance can set a positive tone right from the start.