At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £14.54 per hour with flexible part-time hours and great perks.
- Other info: Opportunity for career growth and to work with diverse currencies.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience, ideally in cash handling, with a can-do attitude.
The predicted salary is between 30000 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 14.25 hours per week. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £14.54 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Dulwich in London employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. As a Travel Money Advisor in Sainsbury's Dulwich, you will enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Dulwich in London
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to discuss cash handling! Brush up on your knowledge of foreign currencies and cash reconciliation processes. Showing that you're comfortable with these tasks will give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sainsbury's Dulwich.
We think you need these skills to ace Travel Money Advisor - Dulwich in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show your impact!
Tailor Your Application:Don’t just send a generic application! Tailor it to the Travel Money Advisor role by using keywords from the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and the services offered by Fexco Group. Being knowledgeable about the products will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to handle complaints and queries professionally will demonstrate that you can meet the high customer service standards expected in this role.
✨Flexibility is Key
Since the role requires flexibility with working hours, be ready to discuss your availability. Show that you're open to working weekends and covering shifts when needed, as this will reflect your commitment to the team and the business.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the opportunity and aligns with the operational standards expected in a customer-facing role.
