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- Tasks: Help customers with their foreign exchange needs and maximise sales in a friendly environment.
- Company: Join Currency Exchange Corporation, a leading independent FX provider in the UK.
- Benefits: Earn £13.41 per hour, enjoy bonuses, 28 days holiday, and a BUPA medical cashplan.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service experience, ideally in cash handling, and a flexible, can-do attitude.
- Other info: Work part-time on Sundays with opportunities for overtime and career growth.
The predicted salary is between 13 - 16 £ per hour.
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor to join our team in our Bexleyheath store. This is a permanent part-time role, working 6 hours per week across 1 day. This day will be every Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £13.41 per hour, and great benefits which include:
- an annual discretionary bonus
- a quarterly targeted bonus scheme
- 28 days holiday increasing to 31 (pro rata) with service
- enrolment on a BUPA medical cashplan
- discounted travel money
- free uniform
- a full training programme
You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor (Bexleyheath) in London employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Bexleyheath) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Advisor (Bexleyheath) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Advisor role. Highlight any customer service experience you have, especially in cash handling or foreign currencies. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Flexibility: Since this role requires a flexible approach to working hours, make sure to mention your availability clearly. Let us know how you can adapt to cover holidays or extra shifts when needed!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company!
How to prepare for a job interview at Fexco
✨Know Your Customer Service Skills
Make sure you can talk confidently about your customer service experience. Think of specific examples where you've gone above and beyond to meet customer needs, especially in a cash handling environment. This will show that you understand the importance of customer satisfaction.
✨Brush Up on Currency Knowledge
Since this role involves foreign currencies, it’s a good idea to familiarise yourself with basic currency exchange concepts. Be prepared to discuss any relevant experience you have with foreign currencies, as this could set you apart from other candidates.
✨Demonstrate Your Sales Acumen
Prepare to share examples of how you've met or exceeded sales targets in previous roles. Think about times when you identified opportunities to cross-sell products or services, as this is key for the Sales Advisor position.
✨Show Your Flexibility and Team Spirit
This job requires a flexible approach to working hours, so be ready to discuss your availability and willingness to cover shifts. Highlight any past experiences where you’ve worked well in a team, as this role involves collaborating with a passionate group.
