HR Business Partner -FPS in London

Introducing the Fexco Property Services Group. The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally.

About this Role: To act as a strategic and hands-on HR Business Partner to managers, focusing on complex Employee Relations (ER), manager capability, and the full employee lifecycle. The HRBP will coach, challenge, and support managers to lead effectively, while contributing to people plans that drive performance, engagement, and retention across the business.

Main Duties and Objectives:

• Strategic HR Partnering
  • Partner with managers and the HR Manager to translate business plans into people plans (structure, capability, succession, resourcing).
  • Coach and develop managers to address performance, conduct, and attendance issues effectively.
  • Provide HR insights (trends, external benchmarks, HR data and trends) to inform business decisions.
• Employee Relations (ER)
  • Lead complex and sensitive ER cases (e.g., grievance, disciplinary, capability, long-term absence, change).
  • Upskill managers to handle lower-level ER matters independently; develop tools and guidance to support this.
• Talent, Succession & Workforce Planning
  • Identify critical roles and successors; maintain succession and talent pipelines.
  • Support annual performance, talent, and reward cycles with clear guidance and data.
  • Feed development needs into L&D plans and targeted programmes (e.g., ER capability for managers, career pathways and employee and manager development).
• Management of Annual HR Processes
  • Manage a small team.
  • Oversee key annual cycles including the people survey, salary review, performance and appraisal processes.
  • Support delivery of ad hoc HR projects.
  • Assist the HR Manager as required on projects and business needs.
• Payroll and Benefits Governance
  • Oversee and establish clear governance of payroll and benefits processes.
  • Ensure consistency, efficiency, and strategic alignment across all HR operations.
  • Oversee and manage the day-to-day HR administration, including payroll inputs and pension processing and onboarding.
  • Oversee quality and consistency of HR processes (onboarding, probation, changes to terms, exits).
• Change & Organisation Development
  • Support organisational change (e.g., restructures, role changes, post-acquisition integration and TUPE processes).
• HR Data, Reporting & Compliance
  • Analyse ER, absence, turnover, and headcount data to identify trends and recommend interventions.
  • Ensure policies are current, consistently applied, and understood by managers.
  • Maintain accurate records and ensure compliance with HR systems and processes.

Essential Skills:

• Proven experience as an HR Business Partner.
• CIPD Level 5 (or working towards).
• Strong ER case management experience (disciplinary, grievance, capability, absence).
• Confident coaching and challenging managers with credibility and influence.
• Experience in talent, succession, and performance processes with actionable outcomes.
• Solid understanding of UK employment law and ability to balance risk with pragmatism.
• Excellent written communication (letters, reports, guidance) and strong organisational skills.
• Ability to switch between operational delivery and strategic thinking.

Bonus Skills:

• Experience in a growing, multi-site, or fast paced environment.
• Proven track record of improving HR processes and manager toolkits.
• Experience with HRIS and data reporting.
• Experience in a professional services environment, supporting office and site-based staff.