HR Business Partner in London

Within the Fexco Group, the UK Retail Foreign Exchange (RFX) Division is one of the UK’s largest independent providers of foreign exchange services. CEC Ltd delivers accessible, customer-focused travel money services through a network of 64 own retail locations and 170 agents across the UK. Our services are delivered under several trusted retail brands, including the well-known No1 Currency, which is recognised for its strong presence and reputation in the travel money market. In February 2026 RFX will be integrating the Sainsburys Travel Money Business into its network, allowing many more customers to benefit from the great rates and fantastic service that we offer.

We are now seeking a HR Business Partner to join us on a full-time, permanent basis. This role is based in our London Hammersmith office 3 days per week with the option to work from home 2 days per week.

Job Purpose

The role will provide HR operational support to the Retail FX business group. This is a generalist position covering all aspects of human resources, with a particular focus on onboarding, employee relations, performance, engagement and supporting managers across a fast-paced, multi-site retail environment.

Main Responsibilities

• Acting as a first point of contact, providing HR advice to the Retail FX Group including functional leaders and their teams across head office and retail locations.
• Supporting managers with the full employee lifecycle, including onboarding, probation, performance, development and employee wellbeing.
• Coordinating with business leaders to support the performance management and development framework, offering guidance, coaching and challenge as required.
• Providing advice and support on employee relations matters, including investigations, disciplinaries, grievances, appeals and absence management.
• Advising management and employees on reward and remuneration matters.
• Supporting the delivery of HR strategies, policies and programmes that drive business performance and a positive employee experience.
• Actively fostering a culture of engagement in line with our Company core values.
• Collaborating with Learning & Development colleagues to ensure a strong induction, development and training agenda is in place for all employees.
• Coaching and developing employees and managers on HR practices, people leadership and policy application.
• Keeping up-to-date with HR trends, employment law updates and best practice, ensuring compliance and continuous improvement.
• Completing all relevant HR administration and maintaining accurate employee records.
• Supporting ad hoc HR projects as required.

Qualifications / Experience Required

• Significant HR experience, ideally gained in a multi-site retail or customer-facing environment.
• Strong experience handling employee relations matters, including supporting complex or sensitive cases.
• Proven ability to build trust and credibility with managers and act as a confident and informed HR advisor.
• Experience supporting or delivering people-related change.
• Experience contributing to or leading engagement activity, culture initiatives or local recognition programmes.
• Experience coaching managers and improving people leadership capability.
• Relevant HR degree and CIPD qualification.

Competencies Required

• Excellent communication and interpersonal skills, with the ability to build strong relationships across head office and field-based teams.
• Strong team player with proven capability in supporting operational leaders in a fast-paced retail setting.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational skills with the ability to prioritise a busy and varied workload.
• A proactive, solutions-focused approach with the confidence to work autonomously and identify improvements in processes and practices.
• Flexible, reliable, trustworthy and willing to work outside of office hours and travel nationally as required.

Why Join Us?

At Fexco, you’ll be joining an ambitious, people-focused organisation at a pivotal time as we integrate the Sainsbury’s Travel money business. This role offers real partnership with operational leaders across a fast-paced, multi-site retail environment, giving you the chance to influence culture, support managers and improve the colleague experience during a period of significant growth and change.

You’ll receive a competitive salary, annual performance bonus, life assurance cover, a pension scheme and access to our employee discount programme. We also provide a Bupa Healthcare Cash Plan, 24/7 Employee Assistance Programme, wellbeing webinars and flu vaccine vouchers.

Your development matters to us. You’ll have access to LinkedIn Learning, in-house training, project exposure, mentoring and opportunities to build experience across the wider HR function. Just as importantly, you’ll be part of a team that values recognition, connection and meaningful impact, whether through engagement initiatives, cross-functional projects or our commitment to social responsibility.

If you want to make a real difference in a people-focused, growing organisation and enjoy partnering with leaders to support and lift performance, we’d love to hear from you.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.