Administrator and Assistant Property Manager in London

Job Title

Administrator and Assistant Property Manager

Location

Putney, London

Company

JCF Property Management, as part of Fexco Property Services

Type of Employment

Full Time, Permanent (Office Based)

About this Role

As the first point of contact for clients and visitors, you’ll be the face of JCF Property Management – ensuring the office runs smoothly while supporting the Property Management Team in the day-to-day running of our residential portfolio.

Main Duties and Objectives

Front-of-House / Administrative Responsibilities

• Greet visitors and clients, ensuring a professional and friendly first impression.
• Handle incoming calls and emails, directing queries to the appropriate team members.
• Manage incoming and outgoing post, deliveries, and office supplies.
• Maintain accurate records and assist with data entry, filing, and document management.
• Coordinate key management and contractor access.
• Support the Accounts team with basic administrative tasks.
• Assist with mail merges, proofreading, and preparation of correspondence.
• Help prepare meeting rooms and provide general office support to ensure smooth daily operations.

Assistant Property Management Responsibilities

• Support Property Managers with the management of residential leasehold properties.
• Maintain accurate property, client, and contractor databases.
• Respond to leaseholder and client queries via phone and email, escalating where necessary.
• Assist in preparing management reports, agendas, and minutes for meetings (AGMs, EGMs, resident meetings).
• Log and monitor repairs via Fixflo, liaising with residents and contractors for updates.
• Help administer service charge budgets, contractor invoices, arrears, and financial documentation.
• Assist with Health & Safety compliance, risk assessments, and record maintenance.
• Prepare and issue routine communications to residents (letters, notices, newsletters).
• Support in onboarding new developments and maintaining accurate records of insurance and certifications.
• Accompany Property Managers onsite inspections as required and produce follow-up reports.

Who You Are

• Highly organised, detail-oriented, and proactive in managing multiple tasks.
• A confident communicator, both verbally and in writing.
• Professional and courteous, with a positive and approachable manner.
• Skilled in Microsoft Outlook, Word, and Excel (experience with Qube or Fixflo is a plus).
• Interested in developing a career within property management.
• Able to work well both independently and as part of a team.

Why Join JCF Property Management?

• A friendly and collaborative office environment.
• Opportunities for professional development and industry training (e. g. IRPM qualification).
• A varied role with exposure to both administrative and property management work.
• The chance to be part of a respected firm with a reputation for excellence.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves.

We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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