At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Part-time role with opportunities for overtime and career growth.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience and cash handling skills preferred.
The predicted salary is between 10900 - 10900 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a fixed term until October 2026 part-time role working 15 hours per week. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work 1 in 4 weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Spalding in Lincolnshire employer: Fexco
Fexco Group is an exceptional employer, offering a supportive and dynamic work environment for our Travel Money Advisors in Spalding. With a focus on employee growth and a commitment to customer satisfaction, we provide competitive salaries, flexible working hours, and a friendly team atmosphere that fosters collaboration and success within the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Spalding in Lincolnshire
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to discuss cash handling! Brush up on your knowledge of foreign currencies and cash reconciliation. Being confident in these areas will show that you're prepared and serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Travel Money Advisor - Spalding in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you’re the right fit!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to join the Sainsbury's Travel Money team. Share your passion for customer service and how you can contribute to our community-focused approach.
Showcase Your Flexibility:Since the role requires flexibility with hours, mention your availability clearly. Let us know how you can adapt to the rota and cover holidays when needed – we love a can-do attitude!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Fexco Group.
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Before the interview, brush up on your knowledge of foreign currencies and exchange rates. Fexco Group values expertise in this area, so being able to discuss current trends or recent changes in the market will show that you're genuinely interested and informed.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Think about specific situations where you resolved complaints or exceeded sales targets. This will demonstrate your commitment to excellent service, which is key for a Travel Money Advisor.
✨Flexibility is Key
Since the role requires flexibility with working hours, be ready to discuss your availability openly. Highlight any previous roles where you adapted to changing schedules or took on extra shifts, showing that you’re a team player who can handle the demands of the job.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable discussing how you would handle customer queries or complaints professionally.
