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- Tasks: Help customers with their foreign exchange needs and maximise sales in a friendly environment.
- Company: Join Currency Exchange Corporation, a leading independent FX provider in the UK.
- Benefits: Earn £13 per hour, enjoy 28 days holiday, and access great perks like discounted travel money.
- Other info: Part-time role with opportunities for overtime and career growth.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service experience, ideally in cash handling, and a flexible, can-do attitude.
The predicted salary is between 27300 - 27300 £ per year.
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor to join the team in our Leicester store. This is a permanent part-time role working 13.5 hours per week across 2 days. These days will mainly be weekends, with 1 other day availability required during the week. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £13 per hour, and great benefits which include 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor (Leicester) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Leicester)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining their friendly team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Sales Advisor (Leicester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Advisor role. Highlight your customer service experience and any cash handling skills you have. We want to see how you can meet and exceed customer needs!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your flexible approach to work. Let us know why you're excited about joining our Leicester team!
Showcase Your Skills: In your application, be sure to mention any experience with foreign currencies or sales targets. We love candidates who can demonstrate their numeracy and attention to detail, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on the path to joining our friendly team!
How to prepare for a job interview at Fexco
✨Know Your Customer Service Skills
Make sure you can talk about your previous customer service experience in detail. Think of specific examples where you went above and beyond to meet a customer's needs, especially in cash handling situations. This will show that you understand the importance of excellent service.
✨Familiarise Yourself with Foreign Currencies
Since this role involves working with foreign exchange, it’s a good idea to brush up on your knowledge of different currencies and how they work. Being able to discuss currency exchange rates or trends during the interview will demonstrate your interest and readiness for the role.
✨Show Your Flexibility
The job requires a flexible approach to working hours, so be prepared to discuss your availability. Highlight any past experiences where you adapted to changing schedules or took on extra shifts. This will show that you’re a team player who can step up when needed.
✨Prepare for Common Interview Questions
Think about common questions related to sales and customer service, such as how you handle complaints or how you would promote a product. Practising your answers will help you feel more confident and articulate during the interview, making a great impression.