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- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider in the UK.
- Benefits: Earn £13.23 per hour with flexible hours and great benefits.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a passionate team making a difference in your local community.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 27500 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 19 hours per week. Typically a number of shifts across 7 days with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Kidlington employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Kidlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can meet the needs of customers, as that's key for this role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Travel Money Advisor - Kidlington
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show how you can contribute to our team!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. Show us why you’re the perfect fit for the Travel Money Advisor role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Fexco
✨Know Your Currency
Brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market can really impress the interviewers and show that you're genuinely interested in the role.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer, especially in cash handling environments. This will demonstrate your ability to meet and exceed customer needs.
✨Flexibility is Key
Since the role requires a flexible approach to hours, be ready to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on extra shifts to support your team.
✨Show Your Team Spirit
Fexco Group values teamwork, so be sure to convey your ability to work well with others. Share examples of how you've collaborated with colleagues to achieve sales targets or improve customer satisfaction in past roles.