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- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible part-time hours and great perks.
- Other info: Enjoy a dynamic role with opportunities for growth until October 2026.
- Why this job: Be part of a community-focused brand and make a real impact.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 27500 - 30000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a Fixed Term contract role working part‑time 15 hours per week until late October 2026. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work one in four weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross‑sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can‑do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Herne Bay FTC in Kent employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Herne Bay FTC in Kent
✨Tip Number 1
Get to know the company! Research Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to discuss cash handling! Brush up on your knowledge of foreign currencies and be prepared to talk about your experience with cash management. This will show you're serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team at Sainsbury's Herne Bay.
We think you need these skills to ace Travel Money Advisor - Herne Bay FTC in Kent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in cash handling environments. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that demonstrate your skills!
Be Flexible and Positive: Since the role requires flexibility, let us know about your can-do attitude! Mention any previous experiences where you adapted to changing schedules or took on extra responsibilities. Positivity goes a long way!
Get Specific with Your Experience: If you've worked with foreign currencies before, don’t hold back! Detail your experience and how it relates to the role. We love candidates who can connect their past roles to what we do at Sainsbury's Travel Money.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get started!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Before the interview, brush up on your knowledge of foreign currencies and exchange rates. Fexco Group values expertise in this area, so being able to discuss current trends or recent changes in the market will show that you're genuinely interested and informed.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about specific situations where you resolved complaints or exceeded sales targets. This will demonstrate your ability to deliver excellent service, which is key for a Travel Money Advisor.
✨Flexibility is Key
Since the role requires flexibility with working hours, be ready to discuss your availability openly. Highlight any previous roles where you adapted to changing schedules or took on extra shifts. This shows that you’re a team player who can meet the demands of the job.
✨Practice Your Communication Skills
Effective communication is crucial in this role. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable discussing how you would handle customer queries or complaints professionally.