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- Tasks: Help customers with travel money needs and exceed their expectations.
- Company: Join Fexco Group, a leading foreign exchange provider in the UK.
- Benefits: Earn £12.60 per hour with flexible part-time hours and great perks.
- Why this job: Be part of a passionate team making a difference in your community.
- Qualifications: Customer service experience and a friendly attitude are essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 25000 - 26000 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
We are now recruiting for a Travel Money Advisor in Sainsbury's High Wycombe. This is a permanent part-time role working 12 hours per week. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work 1 in 4 weekends, with a rota that is shared in advance. Overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £12.60 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor — Part-Time, Flexible Weekend Shifts in High Wycombe employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor — Part-Time, Flexible Weekend Shifts in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can exceed expectations in this role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows you’re serious about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Travel Money Advisor — Part-Time, Flexible Weekend Shifts in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team at Sainsbury's. Keep it friendly and professional!
Show Off Your Flexibility: Since this role requires flexibility, make sure to mention your availability clearly. Let us know when you can work, especially on weekends, so we can see how you fit into our schedule.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and exchange rates. Being knowledgeable about the products and services offered by Fexco Group will show that you're genuinely interested in the role and can hit the ground running.
✨Customer Service is Key
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your customer service skills will resonate well, especially since this role is all about delivering excellent service.
✨Flexibility Matters
Since the job requires flexibility with shifts, be ready to discuss your availability openly. Show that you’re adaptable and willing to work those weekend shifts when needed, as this will demonstrate your commitment to the team.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising common interview questions will help you feel more confident and articulate during the actual interview, making a great impression on your potential employers.