At a Glance
- Tasks: Help customers with their foreign exchange needs and maximise sales opportunities.
- Company: Join Currency Exchange Corporation, a leading FX provider in the UK.
- Benefits: Earn £13 per hour, enjoy 28 days holiday, and access great perks like discounted travel money.
- Other info: Permanent part-time role with opportunities for growth and development.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service experience, ideally in cash handling, and a flexible, can-do attitude.
The predicted salary is between 26000 - 28000 £ per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
We have an exciting opportunity for a Retail Sales Advisor to join the team in our High Wycombe store. This is a permanent part-time role working 30 hours per week across 5 days. These days can be any days from Monday‑Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying £13 per hour, and great benefits which include 28 days holiday increasing to 31 with service (pro‑rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can‑do attitude and approach
Sales Advisor (High Wycombe) employer: Fexco
Currency Exchange Corporation (CEC) is an exceptional employer, offering a vibrant work culture in High Wycombe where teamwork and customer satisfaction are at the forefront. Employees benefit from competitive pay, comprehensive training, and a range of perks including discounted travel money and a BUPA medical cash plan, all while being part of a supportive team that values innovation and personal growth.
