At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a vibrant retail environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider with a focus on innovation.
- Benefits: Earn £13.23 per hour, enjoy flexible hours, and be part of a friendly team.
- Other info: Flexible part-time role with opportunities for overtime and career growth.
- Why this job: Make a real impact in your community while gaining valuable experience in customer service.
- Qualifications: Excellent customer service skills and cash handling experience preferred.
The predicted salary is between 10900 - 10900 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
We are now recruiting for a Summer Temp Travel Money Advisor in Sainsbury's Hempstead Valley. This is a temporary part-time role working 15 hours per week until the end of September 2026. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover other employee holidays may be available from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
Qualifications and Experience required:
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
Competencies required:
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Travel Money Advisor - Hempstead Valley employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Travel Money Advisor in Sainsbury's Hempstead Valley, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Hempstead Valley
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be flexible and show your can-do attitude! The job requires working various shifts, so highlight your willingness to adapt and take on different tasks. This will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Sainsbury's Hempstead Valley.
We think you need these skills to ace Travel Money Advisor - Hempstead Valley
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet customer needs, especially in cash handling environments. Share specific examples that demonstrate your ability to connect with customers!
Be Flexible and Open-Minded:Since this role requires flexibility in working hours, let us know about your availability in your application. Mention any previous experiences where you adapted to changing schedules or took on extra shifts. It shows you're ready to jump in when needed!
Attention to Detail is Key:We love candidates who pay attention to detail! In your application, mention any experiences where accuracy was crucial, especially in cash handling or sales. This will help us see that you understand the importance of getting things right.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Make sure you brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or even recent changes in the market can really impress the interviewers and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about situations where you resolved complaints or exceeded sales targets, as this will demonstrate your ability to deliver excellent service, which is key for this role.
✨Flexibility is Key
Since the job requires flexibility with working hours, be ready to discuss your availability openly. Highlight any previous roles where you adapted to changing schedules or took on extra shifts, showing that you’re a team player who can step up when needed.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly for the interview and maintain a professional demeanor throughout. This shows respect for the opportunity and aligns with the company’s focus on high standards of presentation.
