At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a dynamic travel money environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider with a focus on innovation.
- Benefits: Earn £13.23 per hour, enjoy flexible hours, and be part of a passionate team.
- Other info: Part-time role with opportunities for overtime and career growth until September 2026.
- Why this job: Make a real impact in your community while gaining valuable experience in customer service.
- Qualifications: Customer service experience, ideally in cash handling, and a friendly, can-do attitude.
The predicted salary is between 27500 - 27500 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
We are now recruiting for a Summer Temp Travel Money Advisor in Sainsbury's Halifax. This is a temporary part-time role working 16 hours per week until the end of September 2026. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover other employee holidays may be available from time to time.
We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Travel Money Advisor - Halifax employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Travel Money Advisor in Halifax, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions. Join us to be part of a passionate team dedicated to delivering outstanding service in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Halifax
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be flexible and show your can-do attitude! Highlight your availability and willingness to work various shifts, including weekends. This will make you stand out as a candidate who’s ready to jump in and help the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly team at Sainsbury's Halifax.
We think you need these skills to ace Travel Money Advisor - Halifax
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in cash handling environments. We want to see how you've gone above and beyond to meet customer needs, so share specific examples!
Be Flexible and Open-Minded:Since this role requires flexibility with hours, let us know about your availability and willingness to adapt. A can-do attitude goes a long way, so don’t be shy about showcasing your flexibility!
Keep It Professional Yet Friendly:When writing your application, strike a balance between professionalism and friendliness. We’re looking for someone who can connect with customers, so let your personality shine through while keeping it appropriate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Make sure you brush up on your knowledge of foreign currencies and exchange rates. Being able to discuss current trends or recent changes in the market will show that you're genuinely interested in the role and can engage with customers effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about situations where you resolved complaints or exceeded sales targets, as this will demonstrate your ability to meet and exceed customer needs.
✨Flexibility is Key
Since the role requires flexibility in working hours, be ready to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or took on extra shifts, showing that you're a team player who can step up when needed.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in customer service roles like this one.
