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- Tasks: Manage customer interactions and provide operational support in a dynamic foreign exchange environment.
- Company: Leading financial services provider with a focus on customer satisfaction.
- Benefits: Hybrid work model, competitive pay, and a supportive team culture.
- Why this job: Join a fast-paced team and enhance your customer service skills while working from home.
- Qualifications: Experience in customer service, strong communication, and CRM proficiency.
- Other info: Permanent role with opportunities for growth in the financial sector.
The predicted salary is between 28000 - 36000 £ per year.
A leading financial services provider is seeking a Customer Service Representative for their Hammersmith office. This permanent full-time role offers the chance to work from home 2 days a week and entails managing customer interactions and operational support for the foreign exchange store.
Candidates should have experience in fast-paced customer service, strong communication skills, and proficiency with CRM systems.
The position is 40 hours a week with a pay rate of £13.41 per hour.
FX Customer Service Specialist - Hybrid (2 WFH) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FX Customer Service Specialist - Hybrid (2 WFH)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations during interviews and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our customer service experience effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider tips and even referrals that might just land us that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace FX Customer Service Specialist - Hybrid (2 WFH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced customer service. We want to see how you've handled customer interactions and operational support in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the FX Customer Service Specialist role. Mention your strong communication skills and any experience with CRM systems to catch our eye.
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! In your application, let us know why you’re interested in working with us and what you can bring to the team. A little passion goes a long way!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply through our website. It’s straightforward and ensures we receive all your details without any hiccups. We can’t wait to hear from you!
How to prepare for a job interview at Fexco
✨Know Your FX Basics
Before heading into the interview, brush up on your knowledge of foreign exchange. Understand key terms and concepts, as well as current trends in the market. This will not only show your interest in the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to handle fast-paced environments effectively.
✨Familiarise Yourself with CRM Systems
Since proficiency with CRM systems is crucial for this role, make sure you’re familiar with common platforms. If you’ve used any specific systems before, be ready to discuss your experience and how it can benefit the company.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
