At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Temporary part-time role with opportunities for overtime and career growth.
- Why this job: Be part of a passionate team making a difference in the local community.
- Qualifications: Customer service experience and cash handling skills preferred.
The predicted salary is between 10900 - 10900 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a temporary part-time role working 12 hours per week until the end of September 2026. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover other employee holidays may be available from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Travel Money Advisor - Chelmsford in Essex employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. As a Travel Money Advisor in Chelmsford, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions. Join us and be part of a passionate team dedicated to delivering outstanding service in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Chelmsford in Essex
✨Tip Number 1
Get to know the company! Research Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be flexible and show your can-do attitude! Highlight your availability and willingness to work varied shifts, including weekends. This shows you're ready to jump in and support the team whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Travel Money Advisor - Chelmsford in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Travel Money Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, to show us you're the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our friendly team at Sainsbury's. Keep it concise but engaging – we want to see your personality!
Show Off Your Flexibility:Since this role requires flexibility with hours, make sure to mention your availability clearly in your application. Let us know when you can work, including weekends, so we can see how you fit into our rota!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on your knowledge of foreign currencies and the services offered by Fexco Group. Being able to discuss current exchange rates or recent trends in travel money will show that you're genuinely interested and informed.
✨Customer Service is Key
Prepare examples from your past experiences where you've gone above and beyond for a customer. This role is all about delivering excellent service, so showcasing your customer service skills will definitely impress the interviewers.
✨Flexibility is Your Friend
Since the job requires flexibility with hours, be ready to discuss your availability openly. Highlight any previous roles where you adapted to changing schedules or took on extra shifts, as this will demonstrate your can-do attitude.
✨Dress to Impress
Even though it's a part-time role, first impressions matter! Dress smartly and professionally for the interview. It shows respect for the opportunity and aligns with the high standards expected in customer-facing roles.
