Client Portfolio Regional Manager

Job Title

Client Portfolio Regional Manage

Location

Regional (South England)

Brand

IVS

Company

Fexco Property Services

Type of Employment

• Full Time, Permanent
• Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales.

Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector.

We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally.

For further information, please view our website

• www. fexcopropertyservices. co. uk/
• About this
• Role

The Client Portfolio Regional Manager is responsible for the strategic and operational oversight of a regional portfolio of freehold and residential developments, acting as the senior relationship lead for key clients while managing and developing a team of Property Managers.

The role combines high-level client relationship management, operational leadership, compliance oversight, financial performance, and people management to ensure exceptional service delivery across the portfolio. The successful candidate will drive consistency, accountability, resident satisfaction, statutory compliance, and commercial performance while supporting the wider business objectives.

Main Duties and Objectives

• Client Relationship Management
• Act as the primary senior contact for key freehold clients.
• Build and maintain strong long-term client relationships through proactive communication and strategic engagement.
• Attend and lead client review meetings where required.
• Provide strategic advice to clients on portfolio performance, risk management, compliance obligations, and operational improvements.
• Ensure all client KPIs, contractual obligations, and service standards are achieved.
• Identify opportunities to enhance client retention, service delivery, and portfolio growth.
• Manage escalated client concerns, complex complaints, and sensitive resident issues professionally and effectively.
• Support business development opportunities and contribute to client tenders and mobilisation processes.
• Portfolio Oversight
• Oversee a regional portfolio of residential and mixed-use freehold developments managed by the team.
• Ensure developments are managed in accordance with leases, legislation, company procedures, and industry best practice.
• Monitor service delivery standards across all sites, ensuring a consistent customer experience.

• Review operational performance metrics including

• Budget delivery
• Arrears
• Complaints
• Health & safety compliance
• Contractor performance
• Ensure appropriate site inspections .
• Oversee mobilisation and demobilisation of developments within the portfolio.
• Support operational planning and resource allocation across the region.
• Leadership & Team Management
• Lead, manage, mentor, and develop a team of Property Managers and support staff.
• Conduct regular one-to-one meetings, performance reviews, and development planning.
• Drive accountability and performance management across the team.
• Support recruitment, onboarding, and retention of high-performing team members.
• Provide technical guidance and operational support on complex property management matters.
• Promote a collaborative and positive team culture aligned with company values.
• Identify training and development needs within the team.
• Ensure workload distribution is balanced and effective.
• Financial Management
• Oversee the financial performance of the regional portfolio.
• Ensure service charge budgets are prepared accurately and issued within required timeframes.
• Monitor expenditure against budgets and challenge variances where appropriate.
• Support Property Managers in reviewing contractor specifications, procurement exercises, and major works projects.
• Ensure financial controls and governance procedures are followed.
• Review aged debt, arrears recovery processes, and client reporting.
• Assist clients with long-term asset planning and reserve fund forecasting.
• Contribute to regional profitability and commercial performance targets.
• Compliance & Risk Management
• Ensure all developments within the portfolio remain compliant with relevant legislation and regulatory requirements.

• Monitor statutory compliance across areas including

• Fire safety
• Building safety
• Health & safety
• Asbestos
• Water hygiene
• Lifts
• Electrical systems
• Risk assessments
• Work closely with internal health & safety and building safety teams to monitor actions, risks, and remedial works.
• Escalate high-risk issues appropriately and ensure action plans are implemented.
• Support compliance reporting and governance requirements.
• Maintain awareness of industry legislation and best practice developments.
• Operational Excellence
• Drive continuous improvement initiatives across the portfolio and team.
• Implement and monitor operational processes, controls, and reporting standards.
• Ensure systems and records are maintained accurately and consistently.
• Review contractor performance and service standards regularly.
• Promote efficient working practices and use of technology platforms.
• Support wider business projects, change management initiatives, and operational transformation activity.

Skills & Experience Required

Essential Skills

• Significant experience within residential block or freehold property management.
• Experience managing key client relationships and complex portfolios.
• Proven leadership and people management experience.
• Strong understanding of residential leasehold and freehold management.
• Excellent knowledge of service charge budgeting and financial management.
• Strong understanding of health & safety and statutory compliance requirements.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work under pressure.
• Commercial awareness with strong problem-solving abilities.
• Full UK driving licence.
• Key Competencies
• Leadership and team development
• Strategic client management
• Commercial awareness
• Operational excellence
• Decision making and accountability
• Communication and influencing skills
• Conflict resolution
• Risk management
• Organisation and prioritisation
• Customer focus
• Performance Measures / KPIs
• Client retention and satisfaction
• Complaint resolution performance
• Compliance completion rates
• Budget issue and approval timelines
• Team performance and engagement
• Arrears performance
• Audit and governance outcomes
• Portfolio profitability
• Resident satisfaction metrics
• Staff retention and development
• Performance Measures/ KPIs
• Client retention and satisfaction
• Complaint resolution performance
• Compliance completion rates
• Budget issue and approval timelines
• Team performance and engagement
• Arrears performance
• Audit and governance outcomes
• Portfolio profitability
• Resident satisfaction metrics
• Staff retention and development

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves.

We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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