At a Glance
- Tasks: Deliver exceptional customer service and handle foreign currency transactions.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £12.60 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a passionate team making a difference in the community.
- Qualifications: Customer service experience and cash handling skills preferred.
The predicted salary is between 26352 - 26352 € per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a permanent part-time role working 12 hours per week on a fully flexible (typically 3× shifts per week) with the rotas shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £12.60 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Travel Money Advisor - Apsley Mills in Cirencester employer: Fexco
Fexco Group is an exceptional employer, offering a supportive and dynamic work environment for Travel Money Advisors at Sainsbury's Apsley Mills. With a focus on employee growth and a commitment to customer service excellence, team members enjoy flexible working hours, competitive pay, and the opportunity to be part of a passionate community that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Apsley Mills in Cirencester
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your flexibility! This job requires a can-do attitude and adaptability with hours. Prepare to discuss how you've managed changing schedules or unexpected situations in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Apsley Mills.
We think you need these skills to ace Travel Money Advisor - Apsley Mills in Cirencester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to meet customer needs, especially in cash handling environments.
Be Specific About Your Experience:When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer complaint? We love numbers and examples that show your impact!
Tailor Your Application:Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the skills and experiences that match the Travel Money Advisor role. We appreciate when candidates take the time to connect their background with our needs.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward, and you’ll find all the details you need to make your application shine!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on your knowledge of foreign currencies and the services offered by Fexco Group. Being able to discuss current exchange rates or recent trends in travel money will show that you're genuinely interested and informed.
✨Customer Service is Key
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlighting your ability to handle complaints and queries professionally will demonstrate your commitment to excellent service, which is crucial for this role.
✨Flexibility Matters
Since the role requires a flexible approach to hours, be ready to discuss your availability openly. Show that you're willing to adapt and cover shifts when needed, as this will reflect your can-do attitude and team spirit.
✨Dress to Impress
First impressions count! Dress smartly and professionally for your interview. This not only shows respect for the opportunity but also aligns with the high standards of presentation expected in the role.
