At a Glance
- Tasks: Lead a team to deliver top-notch customer service and achieve sales targets.
- Company: Join one of the UK's largest independent foreign exchange providers.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Flexible hours, including weekends, in a supportive team atmosphere.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in a supervisory role, ideally in cash handling or customer service.
The predicted salary is between 27000 - 33000 £ per year.
As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services.
Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
CEC Ltd is currently recruiting for a Store Manager to take the lead in our Chelmsford store.
This is a full-time role, working 37.5 hours per week which will include some weekends so you\'ll need a flexible approach to your working hours.
JOB PURPOSE
To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets.
MAIN RESPONSIBILITIES
The successful candidate will be responsible for
- Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service.
- Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role.
- Managing rotas to ensure staff levels reflect customer needs.
- Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met.
- Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures.
- Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.
QUALIFICATIONS / EXPERIENCE REQUIRED
- Demonstrable supervisory experience ideally obtained in a cash handling environment.
- Excellent customer service experience is essential and experience with foreign currencies is desirable.
- COMPETENCIES REQUIRED
- Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
- A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors.
- Numerate, with good business acumen and strong attention to detail.
- Comfortable communicating across all levels both within the business, and with external customers and suppliers.
- Must be flexible and have a can-do attitude and approach.
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Store Manager (Chelmsford) employer: Fexco
Fexco is an excellent employer that values its employees by offering a competitive hourly rate of £13.23 and a range of benefits, all within a supportive work culture that prioritises customer service excellence. Working as a Travel Money Advisor in the vibrant Sainsbury's Thanet location provides unique opportunities for personal growth and flexibility, making it an ideal choice for those seeking meaningful part-time employment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (Chelmsford)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fexco. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Store Manager (Chelmsford)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fexco.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fexco's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fexco
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fexco.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fexco will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fexco employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
