At a Glance
- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Temporary part-time role with opportunities for overtime and career growth.
- Why this job: Be part of a passionate team making a difference in your local community.
- Qualifications: Customer service experience and cash handling skills preferred.
The predicted salary is between 10900 - 10900 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a temporary part-time role working 16 hours per week until the end of November 2026. You will need to be flexible across the working week, be able to work a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover other employee holidays may be available from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowingly with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Cannock employer: Fexco
Fexco Group is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Travel Money Advisor in Cannock, you'll enjoy competitive pay, flexible working hours, and the opportunity to grow within a supportive environment that values your contributions. Join us to be part of a passionate team dedicated to delivering outstanding service in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Money Advisor - Cannock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fexco Group and Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! This job requires working various shifts, including weekends. Be prepared to discuss your availability and how you can adapt to the rota when asked.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly team at Sainsbury's Cannock.
We think you need these skills to ace Travel Money Advisor - Cannock
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Flexibility:Since this role requires flexibility, let us know about your availability. Mention any experience you have working varied hours or weekends, as it shows you're ready to jump in when needed.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary details we need to consider your application!
How to prepare for a job interview at Fexco
✨Know Your Stuff About Foreign Exchange
Before the interview, brush up on your knowledge of foreign currencies and exchange rates. Fexco Group values expertise in this area, so being able to discuss current trends or recent changes in the market will show that you're genuinely interested and informed.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations where you resolved complaints or exceeded sales targets. This will demonstrate your ability to deliver excellent service, which is key for a Travel Money Advisor.
✨Flexibility is Key
Since the role requires flexibility with working hours, be ready to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or took on extra shifts. This shows that you’re committed and can handle the demands of the job.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly for the interview to reflect the professional environment of Fexco Group. Also, practice polite and professional communication, as you'll need to engage with customers in a similar manner once you land the job.
