At a Glance
- Tasks: Help customers with their foreign exchange needs and maximise sales in a friendly environment.
- Company: Join Currency Exchange Corporation, a leading independent FX provider in the UK.
- Benefits: Earn Β£12.21 per hour, enjoy bonuses, 28 days holiday, and a BUPA medical cash plan.
- Why this job: Be part of a passionate team and make a real difference in customer experiences.
- Qualifications: Excellent customer service skills and experience in cash handling preferred.
- Other info: Flexible hours with opportunities for overtime and career growth.
The predicted salary is between 12 - 16 Β£ per hour.
As one of the UKβs largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have an exciting opportunity for a Retail Sales Advisor to join the team in our Bristol store. This is a permanent part-time role working 12.5 hours per week covering every Saturday with flexibility over the other days of the week. You will need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.
We offer a competitive salary, paying Β£12.21 per hour, and great benefits which include a bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You will work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Responsibilities- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred
- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach
Sales Advisor (Bristol) employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Sales Advisor (Bristol)
β¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Currency Exchange Corporation. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
β¨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
β¨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining their friendly team.
β¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, itβs a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Advisor (Bristol)
Some tips for your application π«‘
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Advisor role. Highlight any customer service experience, especially in cash handling or foreign currencies, as this will catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your passion for customer service and why you want to join our friendly team in Bristol. Keep it concise but engaging!
Show Off Your Flexibility: Since the role requires flexibility with hours, mention your availability clearly. Let us know how you can adapt to cover holidays or work extra hours when needed β we love a can-do attitude!
Apply Through Our Website: We encourage you to apply directly through our website. Itβs the easiest way for us to receive your application and ensures youβre considered for the role. Plus, it shows youβre keen on joining our team!
How to prepare for a job interview at Fexco
β¨Know Your Stuff
Before heading into the interview, make sure you understand Currency Exchange Corporation and its services. Familiarise yourself with foreign currencies and current exchange rates. This will show your genuine interest in the role and help you answer questions confidently.
β¨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to meet a customer's needs, especially in a cash handling environment.
β¨Flexibility is Key
The job requires a flexible approach to hours, so be prepared to discuss your availability openly. Highlight any previous experiences where you adapted to changing schedules or took on extra shifts, showing that you're a team player who can step up when needed.
β¨Dress to Impress
First impressions matter! Dress smartly for your interview to reflect the professional image of the company. A neat appearance not only shows respect for the interviewers but also indicates that you take the opportunity seriously.