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- Tasks: Deliver excellent customer service and maximise sales in a friendly team environment.
- Company: Join Fexco Group, a leading independent foreign exchange provider.
- Benefits: Earn £13.23 per hour with flexible hours and great perks.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a passionate team making a difference in your local community.
- Qualifications: Customer service experience, ideally in cash handling, is preferred.
The predicted salary is between 10900 - 10900 £ per year.
Fexco Group is one of the UK’s largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.
This is a part-time role working 12 hours per week until 27/09/26. It typically involves a number of shifts across all 7 days including weekends, with the schedules shared in advance. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time. We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.
Main Responsibilities:- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales.
- Achieving and where possible exceeding individual and team sales and service targets.
- Identifying opportunities to cross sell various products and services.
- Effective and accurate cash handling and reconciliation.
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained.
- Adhering to all Company Policies including Health and Safety, AML and Security.
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met.
- Ensuring telephone calls are answered in a prompt, polite and professional manner.
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness.
- Ensuring all point of sale and company material is displayed correctly and in working order.
- Demonstrable excellent customer service experience ideally obtained in a cash handling environment.
- Experience of working with foreign currencies is preferred.
- Demonstrable superior customer service skills.
- Numerate, with excellent accuracy and an eye for detail.
- Comfortable communicating on all levels including within the business and to external customers and suppliers.
- Must be flexible and have a can-do attitude and approach.
If this sounds like you, click apply to complete your application.
Travel Money Advisor - Bridgwater employer: Fexco
Contact Detail:
Fexco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Money Advisor - Bridgwater
✨Tip Number 1
Get to know the company! Research Fexco Group and the Sainsbury's Travel Money brand. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to show your flexibility! With shifts across all days, be prepared to discuss your availability and how you can adapt to cover holidays or busy periods. It shows you're committed and ready to jump in when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the team at Sainsbury's Bridgwater.
We think you need these skills to ace Travel Money Advisor - Bridgwater
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in cash handling environments.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements. Did you exceed sales targets? Did you handle a tricky customer situation? We love numbers and examples that show how you can contribute to our team!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we have at StudySmarter. Use a warm tone but keep it polished – we want to get a sense of your personality while maintaining professionalism.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fexco
✨Know Your Stuff
Make sure you brush up on foreign currencies and the services offered by Fexco Group. Being knowledgeable about the products will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to handle complaints and queries professionally will demonstrate that you can meet the high customer service standards expected in this role.
✨Flexibility is Key
Since the role requires a flexible approach to hours, be ready to discuss your availability. Mention any previous experience where you adapted to changing schedules or took on extra shifts, as this will show your commitment to the team.
✨Dress to Impress
Even though it's a part-time role, first impressions matter! Dress smartly and professionally for your interview. This shows respect for the opportunity and aligns with the operational standards expected in the store.