Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced application support and troubleshoot technical issues daily.
- Company: Join Fexco Property Services, a leader in property management solutions.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Understanding of SQL, strong troubleshooting skills, and IT literacy required.
- Other info: Training provided for desirable skills; we celebrate diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated and knowledgeable Second Line Applications Support Technician to join our team. This role ensures exceptional customer service in all Service Desk interactions while maintaining operational excellence. You will provide advanced application support, troubleshooting, and maintenance of our core business applications.
Key Responsibilities
- Handle incoming application support incidents, requests, and changes.
- Manage and maintain personal call queues, ensuring timely resolution of support tickets.
- Troubleshoot and resolve technical issues, from simple user requests to complex application queries.
- Escalate and collaborate on unresolved issues with 3rd party vendors and internal teams.
- Assist with application upgrades, database updates, and testing processes.
- Identify and correct data errors within core applications.
- Support acquisitions and data migrations between property software platforms.
- Maintain and update technical documentation regularly.
- Provide training to users through written guides, remote sessions, and in-person workshops.
- Participate in software implementation projects, system upgrades, and process efficiency improvements.
Required Skills & Experience
- Understanding of SQL and databases.
- Excellent troubleshooting skills with a strong analytical mindset.
- Strong verbal and written communication skills with a professional and customer-focused approach.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Self-motivated with a proactive approach to problem-solving and process improvements.
- Ability to work both independently and as part of a close-knit applications support team.
- IT, Numeracy, and Literacy Skills to Level 2 or equivalent.
Desirable Skills (Training Provided if Needed)
- Knowledge of property management systems or financial software.
- Understanding of cloud-based environments and application hosting.
- Familiarity with system integrations.
- Proficiency in any programming language (Perl, Ruby, Lua, C, C++, or .NET) is a plus but not required.
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as an Applications Support Technician.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
Job Types: Full-time, Permanent
Schedule: Monday to Friday
Second Line Applications Support Technician in Salisbury employer: Fexco Property Services
Contact Detail:
Fexco Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Applications Support Technician in Salisbury
✨Tip Number 1
Familiarise yourself with SQL and databases, as these are crucial for the role. Consider brushing up on your skills through online courses or tutorials to demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. Be ready to discuss your analytical approach and how you managed multiple tasks efficiently.
✨Tip Number 3
Research Fexco Property Services and their core business applications. Understanding their products and services will help you tailor your responses in interviews and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your experience with customer service and communication. Since this role involves training users and providing support, being able to articulate your approach to customer interactions will set you apart.
We think you need these skills to ace Second Line Applications Support Technician in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Second Line Applications Support Technician. Emphasise your troubleshooting abilities, SQL knowledge, and any experience with application support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to Fexco's operational excellence.
Highlight Relevant Skills: In your application, clearly outline your understanding of databases, SQL, and any programming languages you know. Also, mention your ability to manage multiple tasks and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Fexco Property Services
✨Showcase Your Technical Skills
Make sure to highlight your understanding of SQL and databases during the interview. Be prepared to discuss specific examples of how you've used these skills in previous roles, especially in troubleshooting and resolving technical issues.
✨Demonstrate Customer Service Excellence
Since this role involves a lot of customer interaction, be ready to share experiences where you provided exceptional service. Discuss how you handled difficult situations or resolved conflicts, showcasing your strong verbal and written communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios that test your analytical mindset and troubleshooting abilities. Practice articulating your thought process when approaching complex application queries or technical issues, as this will demonstrate your proactive problem-solving approach.
✨Familiarise Yourself with the Company’s Tools
Research Fexco Property Services and their core business applications. Understanding their software and any relevant property management systems will give you an edge and show your genuine interest in the role.
