Location:Salisbury (Hybrid – Monday & Wednesday office based)
Company:Fexco Property Services
Type of Employment:Full Time, Permanent
About thisRole:
We have an exciting opportunity for a Utilities Billing Assistant to join our Fexco Property Services brand based within our Head Office in the City Centre of Salisbury. As part of the Client Accounting teams, your role will be to assist with the full billing processes and controls for multiple properties under our management, and to meet our clients (both internal and external) expectations.
- Report to the Utilities Billing Manager on the completion of tasks within set deadlines.
- Manage and monitor the repair/replacement of heat meters, liase directly with residents, make appointments and organise contractors.
- Review and authenticate resident meter readings, estimating reads where necessary.
- Administer the registration of heat networks for compliance and assist in regulatory reporting.
- Provide cover for all aspects of utility billing to customers, including but not limited to; heating/hot water, electricity, water and electric vehicle (EV) charging billing.
- Assist with the Utilities in-box, responding to internal and external queries.
- Communicate with internal and external parties on metering and billing queries and assisting to collate and provide information required.
- Other ad-hoc tasks and projects as may be required.
- Minimum 12 months experience within administration.
- Positive and proactive attitude, highly engaged and self-motivated.
- Strong attention to detail and high level of accuracy.
- Minimum intermediate level proficiency with Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and proactive team member and wider team player.
Bonus Skills:
- Experience of high-volume data management and transaction analysis.
- Previous billing experience.
- Previous utility experience.
- Previous experience working with external Clients and Customers.
- Experience of using property management software, such as QUBE or Propman.
- Desire to learn and grow in the role.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
BACK TO CAREERS
Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.
Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within.
We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.
Competitive
Introducing the Fexco Property Services Group
The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:www.fexcopropertyservices.co.uk/
Hours
37.5
Company pension scheme25 days annual leave entitlement (increasing with service)Annual leave carry overLong service awardsHoliday purchase / sell schemeBirthday bonus dayChristmas shutdownWedding / civil partnership bonus dayRecruitment referral bonusNew business bonusWider Wallet discountsRecognition programmeGood Egg awardInternal career opportunitiesHealthcare cash planCycle to Work schemeEyecare vouchersFlu vaccine vouchersMental Health First AidersEmployee Assistance Programme (EAP)Wellbeing appsFlexible / hybrid workingESG initiativesCharitable supportSocial committeeVolunteering dayLearning & developmentFinancial training supportProfessional subscriptions
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Utility Billing Assistant Salisbury Property Management employer: Fexco Property Services
Fexco Property Services is an exceptional employer, offering a dynamic work environment in Salisbury where innovation meets collaboration. With a strong focus on employee growth and development, we provide opportunities for professional advancement while fostering a culture that values process improvement and cutting-edge technology. Join us to be part of a team that not only drives financial excellence but also embraces a forward-thinking approach to property management.
StudySmarter Expert Advice🤫
We think this is how you could land Utility Billing Assistant Salisbury Property Management
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Fexco Property Services.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Fexco Property Services? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Fexco Property Services's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Utility Billing Assistant Salisbury Property Management role at Fexco Property Services, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Fexco Property Services
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Fexco Property Services operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Fexco Property Services. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Fexco Property Services.
