Senior Property Manager London Property Management

Company: Bellharbour, as part of Fexco Property Services

Type of Employment : Full Time, Permanent

2 Days WFH & 3 Days in the Office

About this Role:

Based within our Bellharbour brand within our London Office, your main duty will be to manage a portfolio of prime properties, as well as support with the mentoring of the team. Responsible for coordinating all the resources to effectively manage a portfolio of residential developments and deliver outstanding service to our customers. As the lead person for the portfolio, you will take ownership for all aspects of service delivery and control to provide an efficient and cost-effective management service, ensuring delivery within required standards and target timescales.

Main Duties and Objectives:

• Responsible for the line management of site-based staff, Property Managers, Assistant Property Managers and Trainees.
• Accountable for the achievement of key performance indicators across their team’s portfolio, working with the Associate Director to ensure targets are met.
• Supporting the Associate Director with stakeholder engagement and projects as required.
• Actively engaging with customers in relation to property matters and associated services ensuring that customer views are considered and responsible for ensuring that appropriate consultation takes place in respect of accounts and expenditure, including Section 20 works and contracts.
• Responsible for the day-to-day management of a defined portfolio of properties, carrying out regular site inspections and dealing with matters arising in line with service standards. Ensuring inspections within your team’s areas are undertaken as required.
• Accountable for compliance across the portfolio in line with relevant health and safety legislation, remedying deficiencies as appropriate. Responsible for ensuring that accurate records are always maintained.
• Production of specifications for works and services as appropriate, always ensuring best value and managing works as required.
• Liaising with and management of contractors delivering services to the portfolio, ensuring that costs are controlled, and standards delivered in line with Bellharbour and customer expectations.
• Financial control and monitoring of their team’s portfolio, including production of service charge budgets, monitoring of expenditure and production of service charge accounts for each scheme in conjunction with the relevant team(s).
• 5 years+ experience of residential property management.
• Associate TPI (Part1) and expected to be working towards MTPI or other relevant qualification.
• Strong experience of budget management, financial control and delivering cost efficiency.
• Good working knowledge of building management and repair projects.
• Commercial acumen and negotiation experience.
• Ability to inspect properties and provide accurate specifications.
• Ability to assess quotations for minor works to ensure value for money and make recommendations for appointment of competent contractors.
• Practical attitude with ability to make decisions on best approach from a technical perspective.
• Excellent communication skills to include written and verbal presentations.
• Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota.
• Experience of working in a fast-paced, customer-focussed environment.
• Experience of mentoring and coaching for success.
• Experience in managing a team.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.

Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Introducing the Fexco Property Services Group

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:

• Company pension scheme
• 25 days annual leave entitlement (increasing with service)
• Annual leave carry over
• Long service awards
• Holiday purchase / sell scheme
• Birthday bonus day
• Christmas shutdown
• Wedding / civil partnership bonus day
• Recruitment referral bonus
• New business bonus
• Wider Wallet discounts
• Recognition programme
• Good Egg award
• Internal career opportunities
• Healthcare cash plan
• Cycle to Work scheme
• Eyecare vouchers
• Flu vaccine vouchers
• Mental Health First Aiders
• Employee Assistance Programme (EAP)
• Wellbeing apps
• Flexible / hybrid working
• ESG initiatives
• Charitable support
• Social committee
• Volunteering day
• Learning & development
• Financial training support
• Professional subscriptions

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