Senior Property Manager in London

Based within our Inspired Property Management brand at our London office, you will work on a hybrid basis, with regular travel to sites across the Region. You will manage a portfolio of properties as well as leading a small team of Property Managers, ensuring delivery of a high quality, proactive and professional residential property management service.

Main Duties and Objectives

• To deliver consistently high standards of property management services to your portfolio, maintaining positive and constructive relationships with clients, customers and key stakeholders.
• Oversee and manage large, complex developments consisting of high rise, mid rise and low rise apartment buildings and estates.
• Develop and maintain strong client relationships, proactively communicating with clients and actively resolving any issues.
• Oversee a small team of Property Managers, taking the lead on resolving complex or technical issues on their portfolios.
• Ensure your and your team’s portfolio is well maintained, and fully compliant with all applicable regulations.
• Ensure all fire and health & safety risks on your and your team’s portfolios are actively managed and risks are swiftly mitigated.
• Undertake regular, detailed site inspections in accordance with Client requirements, ensuring any risks or maintenance issues are proactively managed and resolved.
• Take ownership of proactively managing your and your team’s site finances.
• Ensure budgets for your and your team’s portfolio are accurately forecasted and expenditure is well managed.
• Ensure creditors for your and your team’s portfolio are paid on time, and debtors are managed in accordance with company policy.
• Ensure regular and positive communication with customers via newsletters, inclusive site inspections, Annual General Meetings and general meetings on specific issues.
• Keep and maintain accurate minutes of client and customer meetings, ensuring minutes are issued promptly following each meeting.
• Support your team to produce comprehensive action plans for each development, ensuring current or potential issues are actively addressed.
• Ensure all services are delivered in accordance with the Lease, supporting your team to regularly check lease terms.
• Work in partnership with the Assistant Property Management Team, ensuring they are provided with the support, guidance and advice they need to deliver an excellent customer experience.
• Provide leadership, guidance and support to your team on issues such as major works projects, retendering routine contracts, and general good practice in residential property management.
• Be responsible for ensuring your portfolio is fully compliant with the Building Safety Act, Fire Safety Act and all applicable Health & Safety regulations.
• Ensure your portfolio is regularly inspected and well maintained with carefully thought-out long-term maintenance plans in place.
• Act as a role model in a team where excellence is expected, and service standards are consistently high.
• Take responsibility for ensuring our clients and customers receive consistently high standards of service.
• Ensure the Head of Client Liaison is promptly advised of any potential risks or issues in your portfolio.
• Assist the Head of Customer Experience to consistently improve service standards and proactively resolve complaints.
• Support the Head of Property Management to resolve legal disputes, attending First-Tier Tribunal and County Court hearings on behalf of our clients as required.
• Maintain positive and collaborative relationships with internal stakeholders.
• Ensure you and your team provide comprehensive monthly internal reporting, on time, as required.
• Act as a brand ambassador for Inspired Property Management, leading by example and showcasing best in sector property management services.
• Be visible, and proactively engaged with your team, attending site with them to ensure their sites are well managed.
• Ensure you and your team make best use of our technology, keeping full and accurate records of all Client and customer interactions.
• Work collaboratively with other departments across Inspired Property Management Fexco Property Services to drive our success.
• Provide leadership and management, through regular supervision and support, leading by example, and developing a cohesive and high performing team.
• Undertake any other duties commensurate with the role as requested by management.

Required Qualifications & Experience

• Proven experience in managing large and complex high-rise residential properties.
• In depth knowledge of the Building Safety Act, Landlord & Tenant Act and all applicable legislation and regulations.
• A proven ability to proactively resolve complex and high-risk issues, particularly in relation to High Rise Buildings.
• MTPI or RICS qualification preferred, or a willingness to work towards it.
• Outstanding multi-tasking and organisational abilities.
• Strong written and verbal communication skills, with an ability to clearly articulate complex issues to a range of audiences.
• Calm and professional with an ability to build rapport with clients and customers.
• Willingness and ability to travel regularly across the region, and an ability to attend meetings either on-site or online, outside of office hours.
• High professional standards with the ability to work on own initiative and perform duties with a high degree of tact and diplomacy.
• Ability to adopt an effective approach to problem-solving, adapting to changes in circumstances or information.

Equal Opportunities

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.