Assistant Property Manager Putney, London Property Management

Company: JCF Property Management, as part of Fexco Property Services

Type of Employment: Full Time, Permanent (Office Based)

About this Role: As the first point of contact for clients and visitors, you’ll be the face of JCF Property Management – ensuring the office runs smoothly while supporting the Property Management Team in the day-to-day running of our residential portfolio.

Main Duties and Objectives:

• Front-of-House / Administrative Responsibilities:
• Greet visitors and clients, ensuring a professional and friendly first impression.
• Handle incoming calls and emails, directing queries to the appropriate team members.
• Manage incoming and outgoing post, deliveries, and office supplies.
• Maintain accurate records and assist with data entry, filing, and document management.
• Coordinate key management and contractor access.
• Support the Accounts team with basic administrative tasks.
• Assist with mail merges, proofreading, and preparation of correspondence.
• Help prepare meeting rooms and provide general office support to ensure smooth daily operations.
• Assistant Property Management Responsibilities:
• Support Property Managers with the management of residential leasehold properties.
• Maintain accurate property, client, and contractor databases.
• Respond to leaseholder and client queries via phone and email, escalating where necessary.
• Assist in preparing management reports, agendas, and minutes for meetings (AGMs, EGMs, resident meetings).
• Log and monitor repairs via Fixflo, liaising with residents and contractors for updates.
• Help administer service charge budgets, contractor invoices, arrears, and financial documentation.
• Assist with Health & Safety compliance, risk assessments, and record maintenance.
• Prepare and issue routine communications to residents (letters, notices, newsletters).
• Support in onboarding new developments and maintaining accurate records of insurance and certifications.
• Accompany Property Managers onsite inspections as required and produce follow-up reports.

Who You Are:

• Highly organised, detail-oriented, and proactive in managing multiple tasks.
• A confident communicator, both verbally and in writing.
• Professional and courteous, with a positive and approachable manner.
• Skilled in Microsoft Outlook, Word, and Excel (experience with Qube or Fixflo is a plus).
• Interested in developing a career within property management.
• Able to work well both independently and as part of a team.

Why Join JCF Property Management?

• A friendly and collaborative office environment.
• Opportunities for professional development and industry training (e.g. IRPM qualification).
• A varied role with exposure to both administrative and property management work.
• The chance to be part of a respected firm with a reputation for excellence.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.