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- Tasks: Join our team as a Customer Service Advisor, handling client queries and ensuring top-notch service.
- Company: Fexco Property Services is dedicated to providing exceptional client account management in a supportive environment.
- Benefits: Enjoy a permanent position with a Monday to Friday schedule and opportunities for growth.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact on customer satisfaction.
- Qualifications: Must have strong communication skills, proficiency in Microsoft Office, and a passion for helping customers.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
Your New Job Title:
Office Customer Services AdvisorCompany:
Fexco Property ServicesLocation:
SalisburyHours:
08.45
17.15 (Monday – Friday)We are recruiting for a permanent Customer Services Advisor to join our busy client accounts departments based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration but within the Central Services team.Some Responsibilities and Goals youll own:Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.Responding to Client queries via emails in relation to Client Accounts matters and assisting with queries and complaints.Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate.Liaising with the Property Managers with regards to account queries from clients.Completing full and comprehensive log calls and notes on QUBE .Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.Housing keeping of the accounts on QUBE.Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.Must Have Skills:A desire to help customers and deliver a very high standard of Customer Assistance.Good level of proficiency with Microsoft Word and Microsoft Excel.Excellent communication skills, both verbal and written.A confident and assured telephone manner.Multi-mailbox management.Exceptional organisational skills and ability to work to deadlines.An effective and enthusiastic team player.Self-Motivated and target driven.Strong attention to detail and high level of accuracy.Ability to work on your own initiative.Capable of working under pressure during busy periods.Experience of high-volume of daily calls and e-mails.Reliable with excellent timekeepingPrevious Customer facing role/sBonus Skills:Relevant service charge experience.Experience of using QUBE system.Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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Customer Service Advisor employer: Fexco Property Services
Contact Detail:
Fexco Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the QUBE system, as it's mentioned in the job description. If you have experience with similar systems, be ready to discuss how that knowledge can transfer to QUBE.
✨Tip Number 2
Highlight your customer service experience during the interview. Be prepared to share specific examples of how you've successfully handled customer queries and complaints in the past.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you manage multiple tasks or queries simultaneously. This will show that you can handle the high volume of calls and emails expected in this role.
✨Tip Number 4
Prepare to showcase your communication skills. Practice articulating your thoughts clearly and confidently, as effective communication is key in this customer-facing position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service roles or experiences that demonstrate your ability to handle client queries effectively. Use specific examples to showcase your communication skills and problem-solving abilities.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Word and Excel, as well as your organizational skills. Highlight your attention to detail and ability to work under pressure, as these are crucial for the role.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Address how your values align with Fexco's commitment to customer service and teamwork, and express your desire to contribute positively to their team.
How to prepare for a job interview at Fexco Property Services
✨Show Your Customer Service Passion
Make sure to express your genuine desire to help customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a client, as this aligns perfectly with the company's focus on delivering high standards of customer assistance.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle difficult conversations or complaints, showcasing your verbal and written communication skills.
✨Familiarize Yourself with QUBE
If you have experience with the QUBE system, be ready to discuss it in detail. If not, take some time to research it and understand its functionalities, as this will show your initiative and willingness to learn about tools that are essential for the job.
✨Highlight Organizational Skills
Prepare to talk about how you manage multiple tasks and deadlines effectively. Provide examples of how you've organized your workload in previous roles, especially in high-pressure situations, to demonstrate your exceptional organizational skills.
