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- Tasks: Join our team to manage credit control and ensure timely payments.
- Company: Fexco Property Services is a dynamic company focused on client accounts and property management.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a collaborative team making a real impact in financial management.
- Qualifications: Proficiency in Microsoft Word and Excel, strong communication skills, and attention to detail required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Location: Salisbury
Company: Fexco Property Services
Type of Employment: Full Time, Permanent
About this role: We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department based in our Salisbury Head Office, playing a major role in our team dealing with all aspects of Credit Control.
Main Duties and Objectives:
- Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
- Processing of overdue, final notices and pre-litigation letters and associated charges using the diary functionality within QUBE.
- Reviewing appropriate cases in a timely manner prior to solicitor referral, ensuring a watertight case for litigation.
- Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.
- On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Escalating customer calls and e-mails as appropriate to PMs and Customer Service Team.
- Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
- Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made and management of this process.
- Debtor reporting and chasing up of outstanding credit control items.
- Working alongside Credit Control Manager to ensure work is fully completed to a high standard.
Essential Skills:
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Experience of high-volume data management, transactions and controls.
- Multi-mailbox management.
- A desire to collect debt.
Bonus Skills:
- Previous credit control experience.
- Lease and Property Management knowledge.
- Experience of using QUBE system.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
Contact Detail:
Fexco Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Administrator
✨Tip Number 1
Familiarise yourself with the QUBE system, as it's mentioned in the job description. If you have access to any training resources or tutorials online, make sure to go through them. This will not only boost your confidence but also show your proactive approach during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves responding to client queries and negotiating payment plans, practice clear and confident speaking. You might even consider role-playing scenarios with a friend to enhance your telephone manner.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed deadlines or high-volume data in previous roles. Being able to discuss specific instances where you successfully handled pressure will demonstrate your capability to thrive in this busy environment.
✨Tip Number 4
Research Fexco Property Services and their approach to credit control. Understanding their values and how they operate can help you tailor your responses in interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Credit Control Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Control Administrator role. Emphasise your proficiency in Microsoft Word and Excel, as well as any previous credit control experience.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your communication skills, organisational abilities, and your motivation for working in credit control. Use examples from your past experiences to demonstrate your suitability.
Showcase Attention to Detail: In your application, provide examples of how you have maintained accuracy in high-volume data management or transactions. This is crucial for the role, so make it clear that you understand the importance of detail in credit control.
Prepare for Potential Questions: Think about common interview questions related to credit control and customer service. Be ready to discuss how you would handle queries and complaints, as well as your approach to negotiating payment plans.
How to prepare for a job interview at Fexco Property Services
✨Showcase Your Communication Skills
As a Credit Control Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you handle a difficult client query, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Skills
This role requires exceptional organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or deadlines. Discuss how you prioritise your workload and ensure that nothing falls through the cracks, especially in high-pressure situations.
✨Familiarise Yourself with QUBE
If you have experience using the QUBE system, make sure to mention it. If not, do some research on it beforehand. Understanding how this software works will show your initiative and readiness to adapt quickly to their processes, which is crucial for the role.
✨Demonstrate Your Team Player Attitude
Fexco values teamwork, so be ready to discuss how you work effectively within a team. Share specific examples of how you've collaborated with colleagues to achieve common goals, particularly in credit control or similar environments.
