Residential Development Manager (Live-In) Crossfield Court, Watford On-site staff

Location: Crossfield Court, Watford

Type of Employment: Full Time, Permanent (Live-In Position)

Hours: Monday – Friday [9:00am – 1:00pm & 2:00pm – 5:00pm]

About this Role:

This is a residential role covering a specific development, but you may need to work at other developments as the needs of the business require. You will be responsible for the management of sub-contracted cleaning staff and third-party external contractors. You will take responsibility for day-to-day dealings with residents and will undertake regular checks and assessments for maintenance and health and safety. You will also be responsible for management of the guest suite and other communal facilities. You will work closely with the Senior Property Manager to ensure jobs are performed as they are required.

All the usual household bills are the responsibility of the Residential Development Manager i.e. council tax and electricity. There is no requirement to pay rent since this is part of the overall remuneration.

Job Specification and Key Responsibilities:

• To develop and maintain excellent working relationships with residents, reporting promptly and regularly to requests raised.
• To maintain positive and strong working relationships with all internal departments.
• To manage electronic data and e-mails and to ensure all client files are updated as required.
• To maintain regular communication with Leaseholders and residents using the notice board facility, phone and email services at your disposal.
• To oversee all reactive requirements and bring any major defects to the attention of the Senior Property Manager and the Client as required.
• To be an ambassador to the Company and Company values and to deliver an effective service and act as a positive representative of the Company.
• To take responsibility for all areas and aspects of the developments, ensuring they are presentable, serviced and properly maintained.
• To assist the Senior Property Manager with ensuring compliance and enforcement of lease terms and statutory requirements.
• To undertake regular monthly site inspections through a site inspection report using MRI QUBE Site Survey app as required.
• To continually maintain an up-to-date knowledge of all applicable legislation, regulations and best practice.
• To assist the Senior Property Manager and the Complaints Team with resolving formal complaints to a satisfactory standard.
• To deal with Leaseholder enquiries by telephone, post or email and to ensure accurate and prompt responses are provided.
• To carry out new resident inductions to ensure they understand the setup of the development and how the services on offer work.
• To carry out all duties in accordance with ARHM, ARMA-Q guidelines and RICS code of practice.
• To ensure that health and safety checks and routine testing requirements are completed and recorded on time, every time.
• To work with the Senior Property Manager to address concerns or risk improvement requirements promptly and within the given timeframe.
• To monitor and supervise contractors carrying out works at the development.
• To raise works orders ensuring all orders are monitored and delivered within the designated time frame.
• To ensure all irregular incidents are investigated and reported promptly and appropriately.
• To ensure contractors comply with requirements regarding; Health & Safety, Parking, Disposal of Refuse, Limitation of working hours and general site house rules etc.
• To ensure all cleaning of the communal areas is carried out in accordance with the terms of reference.
• To carry out welfare calls to those who are house bound and those who have just come out of hospital.
• To manage the guest suite from a booking position ensuring receipts are issued promptly and the room is turned over and cleaned after use.
• To attend training events as required either on site or at the IPM Offices as required.
• To ensure all contractors complete jobs to a satisfactory standard and within timescales specified.
• To continue to develop and grow to work effectively without direct supervision.

The above is a summary of routine duties and is not meant to be comprehensive. Additional duties will arise and will be considered to form a reasonable part of the role. The Development Manager needs to remain responsive to the requirement of the business.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies. Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Introducing the Fexco Property Services Group: The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally.