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- Tasks: Resolve complex technical issues and support IT infrastructure as a 3rd Line Service Desk Technician.
- Company: Join Fexco Property Services, a fast-growing property management group in the UK.
- Benefits: Enjoy competitive salaries, training opportunities, and a supportive, friendly work environment.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to impactful projects.
- Qualifications: 5+ years in IT support, with advanced troubleshooting skills and experience in 3rd line support.
- Other info: Fexco values diversity and promotes internal growth through training and apprenticeships.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Third Line Service Desk Technician
Location:Salisbury / Hybrid
Company:Fexco Property Services
Type of Employment:Full Time, Permanent
About thisRole:
We are seeking a highly skilled 3rd Line Service Desk Technician to join our growing Data and Technology team. This role is pivotal in resolving complex technical issues escalated from 1st and 2nd line support, ensuring the stability and performance of our IT infrastructure and applications. You will act as a subject matter expert, collaborating across teams and contributing to continuous service improvement.
As a 3rd Line Service Desk Technician, you will be responsible for resolving the most complex technical issues escalated from the 1st and 2nd line support teams. You will take full ownership of advanced incidents and service requests, ensuring timely and effective resolution in line with agreed service levels.
You will provide expert support across infrastructure components, including servers, networks, storage systems, and cloud platforms. A key part of your role will involve managing and maintaining Microsoft Azure services and Azure Virtual Desktop (AVD) environments, ensuring optimal performance and reliability.
In addition to infrastructure and cloud support, you will troubleshoot and resolve issues related to business-critical applications and software systems. You will act as an escalation point for device-related issues, supporting end-user hardware and software problems that require advanced technical intervention.
You will also play a key role in cybersecurity operations by monitoring alerts from the Security Operations Centre (SOC), investigating flagged incidents, and working with internal teams to remediate vulnerabilities and ensure compliance with security protocols.
Collaboration is central to this role. You will work closely with internal departments and external vendors to implement solutions, support projects, and drive service improvements. You will be expected to manage incidents within SLA timeframes, escalating where necessary, and contribute to the development of the team’s knowledge base. Mentoring junior technicians and sharing your expertise will be an essential part of your contribution to the team.
Proactive monitoring of systems will be essential to identify and prevent potential issues before they impact users. You will also be responsible for maintaining accurate documentation of resolutions, configurations, and procedures to support operational continuity and future troubleshooting.
Above all, you will maintain a high standard of customer service, ensuring that users receive clear communication, timely updates, and practical support throughout the lifecycle of their incidents.
- Minimum 5 years of experience in IT support, including at least 2 years in a 3rd line support role
- Advanced troubleshooting skills across infrastructure, networking, and software systems
- Experience supporting Windows Server environments, Active Directory, Group Policy, and DNS/DHCP
- Familiarity with ITIL-based incident, problem, and change management processes
- Excellent communication skills, both written and verbal
- Strong customer service orientation with the ability to manage stakeholder expectations
- Ability to work independently and collaboratively within a team
- Effective time management and prioritisation skills
- Proactive approach to monitoring and maintaining system health
- Full UK driving licence and willingness to travel to regional sites when required
Bonus Skills:
- Experience with PowerShell scripting or other automation tools
- Exposure to cloud migration projects or hybrid cloud environments
- Familiarity with Microsoft Endpoint Manager (Intune) or other MDM solutions
- Knowledge of cybersecurity principles and experience supporting security audits
- Experience with virtualisation technologies (e.g., VMware, Hyper-V)
- Understanding of networking protocols and tools (e.g., TCP/IP, Wireshark)
- Certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, or ITIL Foundation
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
BACK TO CAREERS
Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.
Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.
Introducing the Fexco Property Services Group
The Group currently consists of 4 property management brands that collectively manage over 90,000 properties, via 12 regional offices across England & Wales supported by in-house teams that manage Admin & Finance, HR, H&S, Marketing & Communications and Legal & Compliance. You’ll be joining a well-established and growing group. More information can be found here: www.fexcopropertyservices.co.uk/
Competitive
Hours
37.5
Competitive
Apply now
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Third Line Service Desk Technician Salisbury Projects & Systems employer: Fexco Property Services Limited
Contact Detail:
Fexco Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Service Desk Technician Salisbury Projects & Systems
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and Windows Server environments. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of Fexco Property Services on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-world scenarios. Be ready to discuss how you've handled complex technical issues in the past, as this role requires advanced troubleshooting capabilities.
✨Tip Number 4
Showcase your customer service orientation by preparing examples of how you've effectively communicated with stakeholders in previous roles. This is crucial for maintaining high standards of service as highlighted in the job description.
We think you need these skills to ace Third Line Service Desk Technician Salisbury Projects & Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 3rd line roles. Emphasise your troubleshooting skills and familiarity with technologies mentioned in the job description, such as Microsoft Azure and networking protocols.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention specific examples of how you've resolved complex technical issues in the past and your experience with customer service. Show enthusiasm for the opportunity to contribute to Fexco's Data and Technology team.
Highlight Relevant Skills: Clearly list your technical skills that align with the job requirements, such as experience with Windows Server, Active Directory, and any relevant certifications. This will help demonstrate your qualifications for the position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at Fexco Property Services Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with advanced troubleshooting across infrastructure, networking, and software systems. Highlight specific examples where you've resolved complex issues, particularly in Windows Server environments or Azure services.
✨Demonstrate Strong Communication Skills
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your customer service orientation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific incidents or service requests, especially those related to cybersecurity or system monitoring.
✨Emphasise Continuous Improvement
Discuss your approach to contributing to team knowledge bases and mentoring junior technicians. Share any experiences where you've implemented process improvements or supported training initiatives within your previous roles.
