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- Tasks: Lead a team to manage high-rise residential properties and ensure top-notch service delivery.
- Company: Join Fexco, a forward-thinking property management company with a focus on excellence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values individuality and fosters a supportive environment.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in managing large properties and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Based within our Inspired Property Management brand at our London office, you will work on a hybrid basis, with regular travel to sites across the Region. You will manage a portfolio of properties as well as leading a small team of Property Managers, ensuring delivery of a high quality, proactive and professional residential property management service.
Main Duties and Objectives
- To deliver consistently high standards of property management services to your portfolio, maintaining positive and constructive relationships with clients, customers and key stakeholders.
- Oversee and manage large, complex developments consisting of high rise, mid rise and low rise apartment buildings and estates.
- Develop and maintain strong client relationships, proactively communicating with clients and actively resolving any issues.
- Oversee a small team of Property Managers, taking the lead on resolving complex or technical issues on their portfolios.
- Ensure your and your team's portfolio is well maintained, and fully compliant with all applicable regulations.
- Ensure all fire and health & safety risks on your and your team's portfolios are actively managed and risks are swiftly mitigated.
- Undertake regular, detailed site inspections in accordance with Client requirements, ensuring any risks or maintenance issues are proactively managed and resolved.
- Take ownership of proactively managing your and your team's site finances.
- Ensure budgets for your and your team's portfolio are accurately forecasted and expenditure is well managed.
- Ensure creditors for your and your team's portfolio are paid on time, and debtors are managed in accordance with company policy.
- Ensure regular and positive communication with customers via newsletters, inclusive site inspections, Annual General Meetings and general meetings on specific issues.
- Keep and maintain accurate minutes of client and customer meetings, ensuring minutes are issued promptly following each meeting.
- Support your team to produce comprehensive action plans for each development, ensuring current or potential issues are actively addressed, ensuring we provide developments our customers can be proud to live in.
- Ensure all services are delivered in accordance with the Lease, supporting your team to regularly check lease terms, ensuring they have a full understanding of how each of their developments should be managed and maintained.
- Work in partnership with the Assistant Property Management Team, ensuring they are provided with the support, guidance and advice they need to deliver an excellent customer experience.
- Support your team to maintain strong, long-term relationships with clients, ensuring consistently high standards and professionalism in all our client and customer interactions.
- Provide leadership, guidance and support to your team on issues such as major works projects, retendering routine contracts, and general good practice in residential property management.
- Be responsible for ensuring your portfolio is fully compliant with the Building Safety Act, Fire Safety Act and all applicable Health & Safety regulations, promptly highlighting any risks or issues to the Head of Property Management.
- Ensure your portfolio is regularly inspected and well maintained with carefully thought-out long-term maintenance plans in place.
- Act as a role model in a team where excellence is expected, and service standards are consistently high.
- Take responsibility for ensuring our clients and customers receive consistently high standards of service, supporting your team to prepare communications regarding any complex or contentious issues.
- Ensure the Head of Client Liaison is promptly advised of any potential risks or issues in your portfolio, working in partnership to find satisfactory resolutions.
- Assist the Head of Customer Experience to consistently improve service standards and proactively resolve complaints.
- Support the Head of Property Management to resolve legal disputes, attending First-Tier Tribunal and County Court hearings on behalf of our clients as required.
- Maintain positive and collaborative relationships with internal stakeholders, leading on partnership working to ensure client needs are met.
- Ensure you and your team provide comprehensive monthly internal reporting, on time, as required.
- Act as a brand ambassador for Inspired Property Management, leading by example and showcasing best in sector property management services.
- Be visible, and proactively engaged with your team, attending site with them to ensure their sites are well managed, and providing guidance and advice on how they can make improvements to sites where required.
- Ensure you and your team make best use of our technology, keeping full and accurate records of all Client and customer interactions.
- Work collaboratively with other departments across Inspired Property Management Fexco Property Services to drive our success.
- Provide leadership and management, through regular supervision and support, leading by example, and developing a cohesive and high performing team.
- Undertake any other duties commensurate with the role as requested by management.
Required Qualifications & Experience
- Proven experience in managing large and complex high-rise residential properties.
- In depth knowledge of the Building Safety Act, Landlord & Tenant Act and all applicable legislation and regulations.
- A proven ability to proactively resolve complex and high-risk issues, particularly in relation to High Rise Buildings.
- MTPI or RICS qualification preferred, or a willingness to work towards it.
- Outstanding multi-tasking and organisational abilities.
- Strong written and verbal communication skills, with an ability to clearly articulate complex issues to a range of audiences.
- Calm and professional with an ability to build rapport with clients and customers.
- Willingness and ability to travel regularly across the region, and an ability to attend meetings either on-site or online, outside of office hours.
- High professional standards with the ability to work on own initiative and perform duties with a high degree of tact and diplomacy.
- Ability to adopt an effective approach to problem-solving, adapting to changes in circumstances or information.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
Senior Property Manager London Property Management employer: Fexco Property Services Limited
Contact Detail:
Fexco Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager London Property Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with high-rise properties and your knowledge of regulations like the Building Safety Act. This will set you apart as someone who knows their stuff.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest. Share how your skills can benefit their team, especially in managing complex developments. It shows initiative and enthusiasm!
✨Tip Number 4
Keep it real during interviews! Be prepared to discuss how you handle challenges in property management, especially with client relationships and compliance issues. Authenticity goes a long way, so share your experiences and how you’ve made a difference in past roles.
We think you need these skills to ace Senior Property Manager London Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your experience with high-rise residential properties and any relevant qualifications like MTPI or RICS. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since strong written and verbal communication is key, use your application to demonstrate this. Be clear and concise in your writing, and don’t shy away from showcasing examples where you've effectively communicated complex issues.
Highlight Leadership Experience: As you'll be leading a small team, it's important to showcase your leadership experience. Share specific examples of how you've guided teams, resolved conflicts, or improved service standards in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Fexco Property Services Limited
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the properties you'll be managing. Familiarise yourself with their unique features, any ongoing issues, and the specific needs of the clients. This will help you demonstrate your expertise and show that you're ready to take on the responsibility.
✨Showcase Your Leadership Skills
As a Senior Property Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to resolve conflicts and support your team in achieving high standards.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you would handle complex or high-risk issues, especially related to high-rise buildings. Prepare specific examples from your experience where you've proactively resolved problems, ensuring safety and compliance with regulations.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice articulating complex issues clearly and concisely. Be ready to discuss how you maintain positive relationships with clients and stakeholders, and how you ensure everyone is kept informed through regular updates and meetings.