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- Tasks: Lead and enhance property management services while supporting team development.
- Company: Join Fexco Property Services, a fast-growing property services group in the UK.
- Benefits: Enjoy competitive salaries, training opportunities, and a friendly work environment.
- Why this job: Make a real impact in property management and drive customer service improvements.
- Qualifications: 5+ years in leadership roles within service environments, preferably in property.
- Other info: Flexible working with 2 days in the office and 3 days remote.
The predicted salary is between 36000 - 60000 £ per year.
Location: Highbury or Salisbury (2 days a week in office, 3 days remote)
Hours: Full-Time, 37.5 Hours
Reporting to: Director of Client Services
Company: Fexco Property Services
Type of Employment: Full Time, Permanent
About this Role: As a vital role for the effectiveness of our service, this is a pivotal position at the heart of the business. You will be accountable for the critical supporting functions within property management. A key part of the role is the ongoing monitoring and development of our customer journey, ensuring that communication and service is continuously monitored and improved, and effective solutions are put in place in collaboration with your group colleagues in technology and transformation.
Main Duties and Objectives:
- Full oversight and development of central services functions, including:
- Assistant Property Management service (for our larger brands).
- Central Administration team - incorporating management of all inbound communication, complaints and first touch resolution across the supported brands.
- Mobilisation - operational onboarding and offboarding of properties.
- Maintenance and Major Works.
- Procurement - contractor management and optimising the value received from our contractor base.
- In-house facilities - Facility management of our office network and related administration.
- Continuous improvement of communication channels and customer service, identifying areas for improvement and bedding in technical or process led solutions.
- Management of KPIs and effective reporting and follow through actions across service delivery.
- Supporting the heads of property in project activity across property management.
Requirements:
- 5+ years’ experience at leadership level in a service environment, involving team and staff development.
- Service management, or operational experience within the property sector.
- Experience within a high transactional volume environment.
- Strong working knowledge of relevant technology (proptech applications, CRM, omnichannel comms, Ai).
- Effective collaboration and communication skills with multi-level stakeholders.
Bonus Skills:
- Experience within a large property managing agent.
- Exposure to process and/or technology transformation.
Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies. Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.
Introducing the Fexco Property Services Group: The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally.
Associate Director of Central Services Highbury (London) or Salisbury - 2 days a week in office[...] employer: Fexco Property Services Limited
Contact Detail:
Fexco Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director of Central Services Highbury (London) or Salisbury - 2 days a week in office[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for an Associate Director role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Familiarise yourself with Fexco Property Services and their approach to customer service and technology. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the job description. Focus on your leadership skills and how you've improved customer journeys in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Fexco Property Services. Good luck!
We think you need these skills to ace Associate Director of Central Services Highbury (London) or Salisbury - 2 days a week in office[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Director of Central Services role. Highlight your leadership experience and any relevant property management skills that align with the job description. We want to see how your background fits into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can help us improve our customer journey. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and improve service delivery. Numbers speak volumes, so if you’ve increased efficiency or customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Fexco Property Services!
How to prepare for a job interview at Fexco Property Services Limited
✨Know Your Stuff
Make sure you understand the ins and outs of property management, especially in a high transactional volume environment. Brush up on your knowledge of relevant technology like proptech applications and CRM systems, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Since this role is at a leadership level, be prepared to discuss your experience in team development and service management. Have specific examples ready that demonstrate how you've successfully led teams and improved service delivery in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing complaints or improving communication channels. Think through potential scenarios related to the role and prepare your responses to show your problem-solving skills.
✨Engage with the Company Culture
Fexco Property Services values personal and professional growth, so express your enthusiasm for ongoing training and development. Share any relevant experiences where you've pursued further education or training, and how that aligns with their ethos of promotion from within.
