Administrator and Assistant Property Manager Putney, London Property Management

Location: Putney, London

Company: JCF Property Management, as part of Fexco Property Services

Type of Employment: Full Time, Permanent (Office Based)

About this Role: As the first point of contact for clients and visitors, you’ll be the face of JCF Property Management – ensuring the office runs smoothly while supporting the Property Management Team in the day-to-day running of our residential portfolio.

Main Duties and Objectives:

• Front-of-House / Administrative Responsibilities:
• Greet visitors and clients, ensuring a professional and friendly first impression.
• Handle incoming calls and emails, directing queries to the appropriate team members.
• Manage incoming and outgoing post, deliveries, and office supplies.
• Maintain accurate records and assist with data entry, filing, and document management.
• Coordinate key management and contractor access.
• Support the Accounts team with basic administrative tasks.
• Assist with mail merges, proofreading, and preparation of correspondence.
• Help prepare meeting rooms and provide general office support to ensure smooth daily operations.
• Assistant Property Management Responsibilities:
• Support Property Managers with the management of residential leasehold properties.
• Maintain accurate property, client, and contractor databases.
• Respond to leaseholder and client queries via phone and email, escalating where necessary.
• Assist in preparing management reports, agendas, and minutes for meetings (AGMs, EGMs, resident meetings).
• Log and monitor repairs via Fixflo, liaising with residents and contractors for updates.
• Help administer service charge budgets, contractor invoices, arrears, and financial documentation.
• Assist with Health & Safety compliance, risk assessments, and record maintenance.
• Prepare and issue routine communications to residents (letters, notices, newsletters).
• Support in onboarding new developments and maintaining accurate records of insurance and certifications.
• Accompany Property Managers onsite inspections as required and produce follow-up reports.

Who You Are:

• Highly organised, detail‑oriented, and proactive in managing multiple tasks.
• A confident communicator, both verbally and in writing.
• Professional and courteous, with a positive and approachable manner.
• Skilled in Microsoft Outlook, Word, and Excel (experience with Qube or Fixflo is a plus).
• Interested in developing a career within property management.
• Able to work well both independently and as part of a team.

Why Join JCF Property Management?

• A friendly and collaborative office environment.
• Opportunities for professional development and industry training (e.g. IRPM qualification).
• A varied role with exposure to both administrative and property management work.
• The chance to be part of a respected firm with a reputation for excellence.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies. Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.

Introducing the Fexco Property Services Group: The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally.

Competitive Hours: 37.5

• Company pension scheme
• 25 days annual leave entitlement (increasing with service)
• Annual leave carry over
• Long service awards
• Holiday purchase / sell scheme
• Birthday bonus day
• Christmas shutdown
• Wedding / civil partnership bonus day
• Recruitment referral bonus
• New business bonus
• Wider Wallet discounts
• Recognition programme
• Good Egg award
• Internal career opportunities
• Healthcare cash plan
• Cycle to Work scheme
• Eyecare vouchers
• Flu vaccine vouchers
• Mental Health First Aiders
• Employee Assistance Programme (EAP)
• Wellbeing apps
• Flexible / hybrid working
• ESG initiatives
• Charitable support
• Social committee
• Volunteering day
• Learning & development
• Financial training support
• Professional subscriptions