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- Tasks: Assist in managing property portfolios and handle customer service queries.
- Company: Join Fexco Property Services, a leading property management group in the UK.
- Benefits: Enjoy competitive salaries, training opportunities, and a supportive work environment.
- Why this job: Experience diverse tasks in a dynamic role while contributing to residents' well-being.
- Qualifications: Previous admin or customer service experience; proficiency in Microsoft Office required.
- Other info: Flexible hours, with a focus on personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Company:(Fexco Property Services within our Remus Management Limited brand)
Type of Employment: Full Time, Permanent
Hours:Monday – Friday (8:45am – 5:15pm) with an hour for lunch
Introducing the Fexco Property Services Group
The Group currently consists of 4 property management brands. We work with 8 out of the 10 top UK developers and we currently manage a portfolio of 90,000+ properties. Collectively, there are 12 regional offices across England & Wales supported by in-house teams which manage Admin & Finance, HR, H&S, Marketing & Communications and Legal & Compliance, so you’ll be joining a well-established and growing group. More information can be found here: www.fexcopropertyservices.co.uk/
About this Role:
As a Managing Agent, we oversee both Leasehold and Freehold developments, ensuring our residents enjoy a safe, well-maintained, and professionally managed living environment. At the core of this mission is our Assistant Property Manager, a key support role within our Central Team, of which you would be based in our Cardiff Office. You will assist in the day-to-day management of property portfolios across various regions. Your responsibilities will be diverse and dynamic, ranging from coordinating reactive maintenance and arranging Health & Safety inspections to handling customer service queries, managing low-level complaints, and supporting general administrative tasks. No two days are the same, and your adaptability will be essential to meet the evolving needs of our properties and residents.
Main Duties and Objectives:
- First point of contact for lessee queries, complaints, and concerns via phone and email, aiming for first-touch resolution.
- Manage incoming communications from contractors, Property Managers, and Developers.
- Coordinate and follow up on maintenance requests, ensuring timely and effective resolutions.
- Action maintenance tasks identified during Property Manager site inspections.
- Maintain accurate records of maintenance progress, and property data.
- Collaborate with internal departments to support Property Managers in delivering excellent service.
- Keep CRM systems updated with key codes, director details, and other essential property information.
- Log all time costs for any works outside of management.
- A proactive team player with a strong commitment to delivering outstanding customer service.
- Previous experience in administrative and customer service roles.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Professional and confident telephone manner, with the ability to handle high call volumes.
- Exceptional attention to detail and accuracy, with strong problem-solving skills.
- Highly organised and capable of managing multiple priorities in a fast-paced environment.
- Flexible and adaptable to change.
Bonus Skills:
- Experience in the Property or Leasehold sector.
- Previous experience in an Assistant Property Manager role.
- Familiarity with Qube (Property Management software).
- TPI (The Property Institute) qualification.
Fexcoisanequalopportunitiesemployerandisproudtofosteraworkenvironmentwhereour people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
BACK TO CAREERS
Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.
Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.
Introducing the Fexco Property Services Group
The Group currently consists of 4 property management brands that collectively manage over 90,000 properties, via 12 regional offices across England & Wales supported by in-house teams that manage Admin & Finance, HR, H&S, Marketing & Communications and Legal & Compliance. You’ll be joining a well-established and growing group. More information can be found here: www.fexcopropertyservices.co.uk/
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Assistant Property Manager Cardiff Property Management employer: Fexco Property Services Limited
Contact Detail:
Fexco Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager Cardiff Property Management
✨Tip Number 1
Familiarise yourself with the property management sector, especially in relation to leasehold and freehold developments. Understanding the nuances of these terms will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property management field. Attend local property management events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the Assistant Property Manager position.
✨Tip Number 3
Brush up on your customer service skills, as this role requires handling queries and complaints. Practising scenarios where you resolve issues efficiently can prepare you for the types of challenges you might face in the job.
✨Tip Number 4
Research Fexco Property Services and their values. Understanding their mission and how they operate will allow you to tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Assistant Property Manager Cardiff Property Management
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Property Manager position. Understand the key responsibilities and required skills, such as customer service experience and proficiency in Microsoft Office.
Tailor Your CV: Customise your CV to highlight relevant experience in property management or customer service roles. Emphasise your organisational skills and ability to manage multiple priorities, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the duties outlined in the job description, particularly your problem-solving skills and adaptability.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Assistant Property Manager role.
How to prepare for a job interview at Fexco Property Services Limited
✨Know the Company Inside Out
Before your interview, make sure to research Fexco Property Services and its various brands. Understand their mission, values, and the specific role of an Assistant Property Manager. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As the first point of contact for lessee queries and complaints, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully resolved issues in the past, showcasing your problem-solving skills and ability to handle high-pressure situations.
✨Demonstrate Organisational Skills
The role requires managing multiple priorities in a fast-paced environment. Be ready to discuss your organisational strategies and tools you use to stay on top of tasks. Mention any experience with CRM systems or property management software, as this will be a plus.
✨Prepare for Scenario-Based Questions
Expect questions that assess your adaptability and decision-making skills. Think of scenarios where you had to coordinate maintenance requests or manage complaints. Practising these responses will help you articulate your thought process and approach to challenges effectively.
