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- Tasks: Join our team as a Credit Control Administrator, managing credit control tasks and client queries.
- Company: Fexco Property Services is a forward-thinking company focused on professional growth and employee welfare.
- Benefits: Enjoy hybrid working options and a supportive work environment with opportunities for career advancement.
- Why this job: Be part of a dynamic team, make an impact, and develop your skills in a stable role.
- Qualifications: Proficiency in Microsoft Word and Excel, excellent communication skills, and a keen eye for detail required.
- Other info: Ideal for motivated individuals seeking a career in finance with a focus on teamwork and client relations.
The predicted salary is between 28800 - 43200 £ per year.
Fexco Property Services are looking for a dynamic individual who is self-motivated, looking for stability and a career with a forward-thinking company, which is committed to the professional advancement and welfare of its people. We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department, playing a major role in our team dealing with all aspects of Credit Control.
Main Duties and Objectives:
- Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
- Processing of Overdue, Final Notices and Pre-Litigation Letters and associated Charges using the diary functionality within QUBE.
- Reviewing appropriate cases in a timely manner prior to solicitor referral, ensuring a watertight case for litigation.
- Complete Land Registry Titles checks, as appropriate.
- Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.
- On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Escalating customer calls and e-mails as appropriate to PMs and Customer Service Team.
- Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
- Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
- Any other ad hoc duties.
Essential Skills:
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Experience of high-volume data management, transactions and controls.
- Multi-mailbox management.
- A desire/passion to collect debt.
Bonus Skills:
- Relevant service charge experience.
- Experience of using QUBE system.
- Previous Credit Control experience.
Accounts Assistant in Salisbury employer: Fexco Property Services Limited
Contact Detail:
Fexco Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Assistant in Salisbury
✨Tip Number 1
Familiarise yourself with the QUBE system, as it's mentioned in the job description. If you have access to any online tutorials or resources, take some time to learn the basics. This will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves responding to client queries and negotiating payment plans, practice clear and confident speaking. You might even consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed deadlines or handled high-volume data in previous roles. Being able to discuss specific instances will demonstrate your capability to manage the demands of this position.
✨Tip Number 4
Research Fexco Property Services and their approach to credit control. Understanding their values and how they operate can help you tailor your conversation during interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Accounts Assistant in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Credit Control Administrator. Emphasise your proficiency in Microsoft Word and Excel, as well as any previous credit control experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Fexco Property Services. Mention your enthusiasm for credit control and how your skills make you a great fit for their team.
Highlight Relevant Skills: In your application, specifically mention your organisational skills, attention to detail, and ability to work under pressure. These are essential for the role and should be clearly demonstrated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fexco Property Services Limited
✨Showcase Your Communication Skills
As an Accounts Assistant, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle a difficult client query, so think of examples that highlight your ability to communicate effectively.
✨Demonstrate Organisational Skills
This role requires exceptional organisational skills. During the interview, share specific examples of how you've managed multiple tasks or deadlines in the past. Discuss any tools or methods you use to stay organised, especially when dealing with high-volume data management.
✨Familiarise Yourself with QUBE
If you have experience using the QUBE system, make sure to mention it. If not, do some research on it before the interview. Understanding how this software works will show your commitment to the role and your willingness to learn new systems quickly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities, especially in credit control situations. Think about how you would handle overdue payments or negotiate payment plans. Practising these scenarios can help you articulate your thought process clearly during the interview.
