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- Tasks: Own customer success for seven enterprise accounts, driving retention and growth.
- Company: Join a dynamic startup focused on innovative customer solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to shape processes and drive change.
- Why this job: Lead a team to make a real impact on customer relationships and business success.
- Qualifications: Experience in B2B SaaS customer success and team management required.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Customer Success Manager to own the commercial relationships across our seven enterprise accounts. You'll be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to make sure every customer is growing, healthy, and likely to renew. This is a role for someone who thrives on owning a book of business, building trust with senior stakeholders, and finding commercial opportunities in existing relationships.
Why this role matters:
We have seven enterprise accounts and no single commercially-minded owner sitting across them. The technical layer is covered. The catalogue layer is covered. What's missing is someone who takes full responsibility for whether each account is healthy, growing, and staying with us, and who can lead the team around them to deliver it consistently.
What you’ll do:
- Own account success: Manage renewals across seven accounts, track health signals, identify risks early, and lead QBRs and success planning.
- Drive growth: Build strong commercial relationships and progress expansion opportunities across multiple accounts.
- Lead delivery: Manage and develop a small team, aligning implementation, technical delivery, and commercial outcomes into one seamless customer experience.
- Bridge teams: Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commercially impactful way.
- Strengthen operations: Establish consistent onboarding, check-ins, and escalation rhythms while building playbooks to protect and grow accounts.
- Champion customers: Drive advocacy through case studies, references, and structured feedback.
Requirements:
- Experience and technical skills: Startup background has worked in a pre-seed, seed, or Series A environment, with evidence of wearing multiple hats, moving fast, and delivering under resource constraints.
- Enterprise customer success: Significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets.
- People management experience: Has managed or developed a team, ideally including technical or implementation roles.
- Proven expansion track record: Specific growth delivered inside an existing account base, not just healthy retention numbers.
- Experience in a founder-led or scale-up environment: Has built structure and process in an environment where neither fully existed yet.
- Technical fluency: Can hold a credible conversation with technical stakeholders without deferring everything to engineering.
- Cross-functional collaboration: Has managed accounts alongside technical and implementation colleagues and knows how to get the best from a multi-disciplinary team.
- Multi-account portfolio management: Organised, disciplined, and effective across a complex book with competing priorities.
- Bonus: Background in AI, computer vision, retail tech, FMCG, or field execution.
Head of Customer Success in Slough employer: Few&Far
Contact Detail:
Few&Far Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they serve their customers. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. Highlight your successes in customer success and account management, and don’t forget to share specific examples of how you’ve driven growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to showcase your skills directly!
We think you need these skills to ace Head of Customer Success in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in managing enterprise accounts and driving growth, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully retained and expanded accounts in the past. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Few&Far
✨Know Your Accounts Inside Out
Before the interview, dive deep into the seven enterprise accounts you'll be managing. Understand their history, current status, and any potential risks. This will show your future employer that you’re proactive and ready to take ownership of account success.
✨Showcase Your People Management Skills
Be prepared to discuss your experience in leading teams. Share specific examples of how you've developed team members or improved team dynamics. Highlighting your ability to manage and motivate a small team will resonate well with the hiring managers.
✨Demonstrate Commercial Acumen
Think about how you can drive growth within existing accounts. Prepare examples of past successes where you identified expansion opportunities and turned them into tangible results. This will illustrate your capability to build strong commercial relationships.
✨Bridge the Gap Between Teams
Since this role involves cross-functional collaboration, come ready to discuss how you've effectively communicated customer needs to technical teams in the past. Share instances where your input led to successful outcomes, showcasing your ability to translate complex ideas into actionable insights.