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- Tasks: Own and grow relationships with seven enterprise accounts, ensuring customer success and satisfaction.
- Company: Join a dynamic startup focused on innovative customer success solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to shape processes and drive growth.
- Why this job: Make a real impact by driving customer success and leading a passionate team.
- Qualifications: Experience in B2B SaaS customer success and proven track record in account management.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Customer Success Manager to own the commercial relationships across our seven enterprise accounts. You'll be the single point of accountability for retention, expansion, and account health - leading a small team and working alongside our technical and catalogue colleagues to make sure every customer is growing, healthy, and likely to renew. This is a role for someone who thrives on owning a book of business, building trust with senior stakeholders, and finding commercial opportunities in existing relationships.
Why this role matters:
We have seven enterprise accounts and no single commercially-minded owner sitting across them. The technical layer is covered. The catalogue layer is covered. What's missing is someone who takes full responsibility for whether each account is healthy, growing, and staying with us, and who can lead the team around them to deliver it consistently.
What you’ll do:
- Own account success: Manage renewals across seven accounts, track health signals, identify risks early, and lead QBRs and success planning.
- Drive growth: Build strong commercial relationships and progress expansion opportunities across multiple accounts.
- Lead delivery: Manage and develop a small team, aligning implementation, technical delivery, and commercial outcomes into one seamless customer experience.
- Bridge teams: Translate customer needs into clear inputs for product/tech teams, and communicate value back to customers in a commercially impactful way.
- Strengthen operations: Establish consistent onboarding, check-ins, and escalation rhythms while building playbooks to protect and grow accounts.
- Champion customers: Drive advocacy through case studies, references, and structured feedback.
Requirements:
- Experience and technical skills:
- Startup background has worked in a pre-seed, seed, or Series A environment, with evidence of wearing multiple hats, moving fast, and delivering under resource constraints.
- Enterprise customer success - significant experience in B2B SaaS customer success or commercial account management, with direct accountability for retention and expansion targets.
- People management experience - has managed or developed a team, ideally including technical or implementation roles.
- Proven expansion track record - specific growth delivered inside an existing account base, not just healthy retention numbers.
- Experience in a founder-led or scale-up environment - has built structure and process in an environment where neither fully existed yet.
- Technical fluency - can hold a credible conversation with technical stakeholders without deferring everything to engineering.
- Cross-functional collaboration - has managed accounts alongside technical and implementation colleagues and knows how to get the best from a multi-disciplinary team.
- Multi-account portfolio management - organised, disciplined, and effective across a complex book with competing priorities.
- Bonus: background in AI, computer vision, retail tech, FMCG, or field execution.
Customer Success S in London employer: Few&Far
Contact Detail:
Few&Far Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success S in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Success Manager role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their enterprise accounts and think about how you can drive growth and retention. Show them you’re not just another candidate; you’re the one who can take ownership of their customer success!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed accounts, driven expansion, and built strong relationships. This is your chance to shine and show how you can champion customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Customer Success S in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in B2B SaaS and account management. We’re looking for specific examples of how you've driven retention and expansion, so don’t hold back on the details!
Demonstrate Team Leadership: Since this role involves managing a small team, share your experiences in leading and developing others. We want to know how you’ve fostered collaboration and achieved results together.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Few&Far
✨Know Your Accounts Inside Out
Before the interview, dive deep into the seven enterprise accounts you'll be managing. Understand their history, current status, and any potential growth opportunities. This will show your future employer that you're proactive and ready to take ownership from day one.
✨Showcase Your People Skills
As a Senior Customer Success Manager, you'll be leading a team. Be prepared to discuss your experience in people management, including how you've developed teams in the past. Share specific examples of how you've built trust with stakeholders and fostered collaboration across different departments.
✨Demonstrate Your Technical Fluency
You’ll need to communicate effectively with technical stakeholders. Brush up on relevant technical concepts related to B2B SaaS and be ready to discuss how you’ve successfully bridged the gap between customer needs and technical solutions in previous roles.
✨Prepare for Growth Conversations
Expect questions about your track record in driving account expansion. Come armed with specific examples of how you've identified and capitalised on growth opportunities within existing accounts. Highlight your strategic thinking and ability to align customer success with commercial outcomes.